HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 2 Year - Warranty

Enhance your equipment's performance and longevity with the HPE Pointnext Tech Care Basic with Defective Media Retention - a robust post-warranty service designed to provide peace of mind for your IT investments. This service ensures that your systems stay operational and efficient, even after the standard warranty period has ended. With a focus on reliability and customer support, this service package is tailored for businesses that depend on their technology working seamlessly.

• Comprehensive Coverage: Enjoy the benefits of a 2-year extended warranty that includes parts and labor, ensuring that you have the necessary support to keep your systems running smoothly post-warranty.
• Next Business Day Service: Take advantage of the next business day response time for parts and labor within a 100-mile radius, minimizing downtime and maintaining productivity.
• On-site Support: Benefit from on-site service that enhances reliability by addressing issues directly at your location, ensuring maximum uptime for your critical systems.
• Defective Media Retention: Secure your valuable data with defective media retention, allowing you to keep failed drives for further analysis without compromising your information.
• Expert Maintenance: Rely on professional maintenance services that provide you with the assurance of expert knowledge and quality parts replacement, enabling efficient resolution of problems.

Technical Details of Product

• Warranty Type: Extended Warranty
• Service Duration: 2 Years
• Support Availability: 9 x 5
• Service Response Time: Next Business Day
• Service Type: On-site Maintenance
• Defective Media Retention: Included
• Parts & Labor: Covered
• Distance Limit for Service: 100 miles from customer site

How to Install

To take advantage of the HPE Pointnext Tech Care Basic service, follow these simple steps:

1. Purchase the HPE Pointnext Tech Care Basic service through an authorized HPE partner or distributor.
2. Register your service agreement with HPE to activate your warranty and support.
3. Contact HPE support via their customer service line or portal to initiate any service requests as needed.
4. Ensure that all necessary information regarding your equipment is readily available to expedite the service process.
5. Schedule on-site service at your convenience by coordinating with HPE support representatives.

Frequently Asked Questions

• What does the 2-year warranty cover?

  The warranty covers parts and labor for maintenance and repairs, including on-site support and defective media retention.

• How do I request service under my warranty?

  You can request service by contacting HPE support through their customer service line or online portal, providing your service agreement details.

• What is the response time for service requests?

  The response time is next business day for parts and labor service within a 100-mile radius of your location.

• Can I retain defective media?

  Yes, with the defective media retention feature, you can keep failed drives to analyze them while ensuring your data security.

• Is this service available for all HPE products?

  This service is specifically designed for HPE equipment. Please check with HPE support for eligibility of your specific products.