HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 2 Year - Warranty

The HPE Pointnext Tech Care Basic with Defective Media Retention is your ultimate solution for ensuring uninterrupted performance and reliability of your HPE systems. This post-warranty service plan offers a two-year warranty that combines on-site support with efficient parts and labor services to keep your operations running smoothly. With features tailored to meet your needs, you can have peace of mind knowing that your technology is backed by top-notch support.

• Comprehensive Warranty Coverage: The HPE Pointnext Tech Care Basic warranty provides a full two years of coverage, ensuring your post-warranty support needs are met seamlessly.
• Defective Media Retention: Retain your defective media for analysis and troubleshooting, minimizing data loss and enhancing your operational efficiency.
• Next Business Day Service: Enjoy swift response times with next business day parts and labor service, allowing your systems to be up and running with minimal disruption.
• On-Site Support: Benefit from on-site maintenance that limits downtime, ensuring your business operations continue without delays.
• Cost Efficiency: With parts and labor included, reduce your inventory costs while ensuring maximum dependability from HPE-certified technicians.

Technical Details of Product

• Service Type: HPE Pointnext Tech Care Basic
• Duration: 2 Years
• Service Availability: 9 x 5 (Business hours)
• Service Response Time: Next Business Day within 100 miles of customer site
• Service Features: Parts & Labor Warranty, On-site Maintenance, Defective Media Retention

How to Install

To take advantage of the HPE Pointnext Tech Care Basic service, simply follow these steps:

1. Purchase the HPE Pointnext Tech Care Basic service plan through an authorized HPE provider.
2. Upon purchase, you will receive a confirmation and service agreement outlining the coverage details.
3. Ensure your HPE system is registered with HPE support for faster service activation.
4. In case of hardware issues, contact the HPE support team to initiate a service request.
5. Prepare your site for on-site maintenance by providing necessary access to technicians as scheduled.

Frequently Asked Questions

What is the HPE Pointnext Tech Care Basic service?

The HPE Pointnext Tech Care Basic service is a warranty plan designed for post-warranty HPE products, providing comprehensive support including on-site maintenance, parts replacement, and defective media retention.

How does Defective Media Retention benefit me?

This feature allows you to keep any defective media for further analysis. This can help in troubleshooting and prevent loss of critical data, enhancing your overall productivity.

What is covered under the parts and labor warranty?

The warranty covers both parts and labor needed to repair or replace faulty components of your HPE system, ensuring you receive dependable service without additional costs.

How quickly can I expect service response?

With the Next Business Day service, you can expect a technician to be on-site within one business day of your request, as long as you are within 100 miles of the service location.

Is this service available for all HPE products?

The HPE Pointnext Tech Care Basic service is available for a wide range of HPE products, but it is always best to check with your HPE provider to confirm eligibility.