HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 2 Year - Warranty

Discover the ultimate in IT support and maintenance with the HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 2 Year Warranty. This comprehensive warranty package is crafted for businesses that demand reliable hardware maintenance, ensuring your technology remains efficient and operational. With an array of robust features, this warranty allows you to concentrate on your core business while we manage your IT necessities.

• Comprehensive Coverage: The HPE Pointnext Tech Care Basic warranty includes defective media retention, providing you complete control over your hardware. This means that any defective drives can be retained for your records or disposal, giving you peace of mind.
• Next Business Day On-Site Service: Benefit from next business day on-site service, where our skilled technicians arrive at your location within a 100-mile radius, swiftly addressing hardware issues and minimizing downtime.
• Parts & Labor Included: This warranty covers both parts and labor, alleviating concerns over unexpected repair costs. It's designed to help you manage your maintenance budget effectively while ensuring dependable service.
• Flexible Support Hours: With 9 x 5 support availability, you can depend on expert assistance during business hours to resolve any technical issues, ensuring your operations run smoothly.
• Two-Year Duration: The HPE Pointnext Tech Care Basic warranty guarantees coverage for a full two years, delivering peace of mind knowing your IT infrastructure is protected against unforeseen failures.

Technical Details

• Service Type: Post Warranty
• Duration: 2 Years
• Service Hours: 9 x 5
• Response Time: Next Business Day
• Service Coverage: On-site Maintenance
• Distance for On-Site Service: Up to 100 miles from customer site
• Included Services: Parts & Labor, Defective Media Retention

How to Install

Activating your HPE Pointnext Tech Care Basic warranty is a straightforward process. Follow these simple steps:

1. Purchase the warranty through an authorized HPE partner or directly from HPE.
2. Receive your warranty confirmation via email which includes your warranty number.
3. For on-site service, contact HPE support at the provided number, having your warranty number ready.
4. Schedule a service appointment that aligns with your business needs.
5. Once the technician arrives on-site, ensure they have access to the necessary hardware for repairs.

Frequently Asked Questions

• What is defective media retention? Defective media retention allows you to keep any faulty drives that are replaced during service. This feature is particularly beneficial for data recovery or compliance needs.
• What is the maximum distance for on-site service? On-site service is available within a 100-mile radius of your location.
• What happens if I need support outside of business hours? This warranty provides support only during business hours (9 x 5). For after-hours support, additional service agreements may be required.
• How do I check the status of my warranty? You can check the status of your warranty by contacting HPE customer support or by logging into your HPE account.
• Can I upgrade my warranty later? Yes, you can explore options to upgrade your warranty coverage at any point. Contact HPE or your authorized partner for more details.