HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 2 Year - Warranty

Ensure the longevity and optimal performance of your HPE equipment with the HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 2 Year - Warranty. This comprehensive service plan is designed to provide you with the necessary support to keep your systems running smoothly, even after the standard warranty period has ended. With a focus on reliability and efficiency, this service package is your key to a worry-free technology investment.

• Comprehensive Coverage: The HPE Pointnext Tech Care Basic plan covers parts and labor, ensuring that you are fully supported in case of equipment failure or mishaps.
• Defective Media Retention: This unique feature allows you to retain defective media for further analysis, providing peace of mind and added security for your data integrity.
• Next Business Day Service: Enjoy the convenience of next business day parts and labor service response time, ensuring minimal downtime and quick resolutions to any issues that may arise.
• On-site Service Location: Benefit from on-site support, which enhances usability and efficiency, allowing for quicker troubleshooting and repairs right at your location.
• Cost-Effective Maintenance: By minimizing inventory costs with effective parts and labor services, this warranty plan maximizes dependability and reduces overall maintenance expenses.

Technical Details of the Product

• Coverage Duration: 2 Years
• Service Type: 9 x 5 Next Business Day On-site
• Service Radius: 100 miles from customer site
• Features: Parts Replacement, Defective Media Retention, On-site Support
• Support Level: Basic Tech Care

How to Install

Installing the HPE Pointnext Tech Care Basic service is a straightforward process. Once you have purchased the warranty, follow these steps:

1. Contact your HPE service representative to activate your warranty.
2. Provide them with necessary equipment details and your service location.
3. Schedule a convenient time for on-site setup, if required.
4. Keep your warranty information and service contact details accessible for any future needs.

Frequently Asked Questions

• What is included in the HPE Pointnext Tech Care Basic service? The service includes parts and labor support, defective media retention, and next business day on-site service for a duration of two years.
• How does defective media retention work? With defective media retention, you can keep any faulty components for analysis instead of returning them, which helps in maintaining data integrity.
• What is the response time for service? The service promises next business day response time for parts and labor, ensuring your equipment is serviced quickly and effectively.
• Am I covered for all types of equipment issues? Yes, the service covers a variety of parts and labor issues, but specific exclusions may apply. It is recommended to review the warranty terms for detailed coverage guidelines.
• Can I extend the service warranty after two years? Yes, HPE offers options for extending your warranty and service coverage. Contact your HPE representative for more information on renewal options.