HPE Pointnext Tech Care Critical - Extended Service - 3 Year - Service

Unlock the full potential of your HPE hardware and software investments with the HPE Pointnext Tech Care Critical - Extended Service. This comprehensive service is designed to provide operational support that not only addresses reactive issues but also empowers IT teams to innovate and improve efficiencies. Enjoy peace of mind knowing that you have direct access to specialized support and expert resources, ensuring your business operations run smoothly and efficiently.

• Proactive Support: HPE Tech Care Service shifts your focus from merely addressing reactive issues to proactively finding better ways to optimize your IT operations.
• Direct Access to Specialists: Gain access to product-specific experts who provide general technical guidance, helping you minimize risk and enhance operational efficiency.
• Multi-Channel Support Access: Enjoy seamless communication through various channels, including telephone support, real-time chat, automated incident logging, and moderated forums with defined response times.
• General Technical Guidance: Benefit from expert advice on the operation, management, and security of your supported products, going beyond traditional support.
• Quick Resolution Times: With a 6-hour repair service response time, rest assured that expert help is always just a call away, ensuring maximum reliability and minimum downtime.

Technical Details of Product

The HPE Pointnext Tech Care Critical - Extended Service is tailored for a duration of 3 years, ensuring that your IT systems are optimally maintained and supported throughout this period. The service includes parts and labor for reliable maintenance and usability, all while keeping a predictable total cost of ownership.

How to Install

To get started with HPE Pointnext Tech Care Critical - Extended Service, follow these simple steps:

1. Purchase the service package through an HPE authorized distributor or directly from HPE.
2. Register your HPE hardware and software products with the HPE support portal using your purchase details.
3. Access various support channels via the HPE support website or the provided contact methods.
4. Ensure that your IT team is familiar with the available resources and channels for quick access during times of need.

Frequently Asked Questions

What is included in the HPE Pointnext Tech Care Critical - Extended Service?
The service includes operational support, access to specialized technical resources, multi-channel support access, general technical guidance, and a clear repair service response time.

How does this service improve operational efficiency?
By providing proactive support and direct access to experts, your IT team can focus on optimizing processes and finding innovative solutions instead of being bogged down by reactive issues.

What is the duration of the service?
The HPE Pointnext Tech Care Critical service is offered for a duration of 3 years, ensuring sustained support and maintenance.

How do I contact support?
Support can be accessed through multiple channels including telephone, real-time chat, automated incident logging, and HPE moderated forums, ensuring you receive the assistance you need promptly.

Is there a guarantee for on-site support?
Yes, on-site support is available, ensuring that you have quick solutions with the availability of experts to minimize downtime.