HPE Pointnext Tech Care Critical - Extended Service - 3 Year - Service

The HPE Pointnext Tech Care Critical - Extended Service is designed to provide comprehensive operational support for HPE hardware and software products, ensuring that IT teams can focus on strategic initiatives rather than just reactive maintenance. This service empowers organizations to optimize their technology investments with direct access to specialists and expert technical resources. With a suite of support options, including phone, chat, and forums, customers can effectively manage their IT infrastructure while minimizing risks and enhancing productivity.

• Proactive Support: HPE Tech Care Service enables IT teams to proactively address potential issues, helping businesses to innovate and move forward rather than react to problems.
• Direct Access to Specialists: Customers benefit from direct access to product-specific specialists who offer tailored technical guidance, ensuring efficient operations tailored to specific workloads.
• Multi-Channel Support: Access support through various channels including telephone, real-time chat, automated incident logging, and moderated forums, ensuring help is always available when needed.
• General Technical Guidance: The service provides expert advice on the operation, management, and security of supported products, going beyond traditional support to enhance overall efficiency.
• Rapid Response Times: Enjoy a 6-hour repair service response time, guaranteeing timely resolutions to minimize downtime and maintain productivity.

Technical Details of the Product

• Service Duration: 3 years for extended support and coverage.
• Response Time: 6-hour repair service response time.
• Support Channels: Access to phone support, real-time chat, automated incident logging, and moderated forums.
• Parts and Labor Service: Minimize inventory costs while maintaining maximum dependability.
• Knowledge Base Access: Comprehensive knowledge base to assist with mishaps and technical issues.

How to Install

To install the HPE Pointnext Tech Care Critical - Extended Service, follow these steps:

1. Purchase the service through an authorized HPE reseller or directly from HPE.
2. Once purchased, you will receive a confirmation, including your service contract details.
3. Log into the HPE support portal using your credentials.
4. Register your HPE products for which you want to activate the Tech Care Service.
5. Access the various support channels as needed; you can start using the service immediately.

Frequently Asked Questions

What products are covered under the HPE Pointnext Tech Care Service?

The service covers a wide range of HPE hardware and software products, including both on-premises solutions and as-a-service versions.

How do I access support?

Support can be accessed through multiple channels: telephone, real-time chat, automated incident logging, and HPE moderated forums.

What is the response time for support issues?

The HPE Pointnext Tech Care Service provides a 6-hour repair service response time for critical issues.

How long is the service duration?

The service is offered for an extended duration of 3 years, ensuring continuous support and coverage.

Can I upgrade my service plan?

Yes, service plans can often be upgraded. Please contact your HPE representative or authorized reseller for options available to you.