HPE Pointnext Tech Care Critical - Extended Service - 3 Year - Service

The HPE Pointnext Tech Care Critical - Extended Service - 3 Year is a premium support solution designed to meet the needs of businesses that require constant uptime and reliability. With this service, you gain access to a dedicated support team that resolves technical issues, ensuring your operations continue smoothly and efficiently. This extended service provides comprehensive on-site maintenance, parts replacement, and labor support, catering to all your technical requirements.

• 24 x 7 x 6 Hour Support: Enjoy round-the-clock access to our professional support team, ensuring that you have the assistance you need, whenever you need it. Our service is designed to be available 24 hours a day, 7 days a week, with a guaranteed on-site response within 6 hours.
• Comprehensive Parts Replacement: Say goodbye to downtime with our parts replacement service. We provide essential components to resolve your technical issues quickly and minimize disruption to your business operations.
• On-Site Maintenance: Get valuable support delivered straight to your doorstep. Our on-site maintenance services mean you won’t have to travel; our technicians will come to your location to address your technical needs.
• Cost-Effective Labor and Parts Service: The HPE Pointnext Tech Care service helps reduce inventory costs while ensuring maximum dependability. By combining parts and labor services, you can manage your budget effectively and maintain high operational standards.
• 6-Hour Response Time: With a service response time of just 6 hours (within an 80 km distance from your site), you can rest assured that your critical systems will be back up and running in no time. This quick response enhances your business continuity and minimizes potential losses.

Technical Details of Product

• Service Duration: 3 Years
• Support Availability: 24 x 7
• On-Site Service Response Time: 6 Hours
• Distance Coverage: Up to 80 km from customer site
• Service Features: Maintenance, Parts Replacement, and Labor Support

How to Install

Installation of the HPE Pointnext Tech Care Critical service is straightforward. Upon purchasing, you will receive a confirmation with your service details. Here’s how to get started:

1. Review the purchase confirmation to understand the included services.
2. Contact the HPE Pointnext service team at the provided contact details for any immediate queries.
3. Schedule an on-site visit at your convenience to initiate the service.
4. Once the service team arrives, ensure that your technical issues are clearly communicated for effective resolution.
5. Keep in touch with the support team for ongoing assistance throughout the service duration.

Frequently Asked Questions

1. What is covered under the HPE Pointnext Tech Care Critical service?
The service covers technical support, parts replacement, and labor for maintenance. It ensures your systems are supported round-the-clock.

2. How quickly can I expect service after reporting an issue?
You can expect a technician on-site within 6 hours, provided you are located within 80 km of their location.

3. What should I do if I need support outside of regular business hours?
The HPE Pointnext Tech Care service is available 24 x 7, so you can report issues at any time, and assistance will be provided.

4. Is there a limit to the number of service requests I can make?
There is no set limit on the number of requests; as long as the service is active, you can receive support as needed.

5. Can I extend my service beyond the initial 3 years?
Yes, you can discuss the possibility of extending your service with the HPE Pointnext support team before your current contract ends.