HPE Pointnext Tech Care Critical - Extended Service - 3 Year - Service

The HPE Pointnext Tech Care Critical - Extended Service - 3 Year - Service is your ultimate solution for uninterrupted technology performance and support. With comprehensive coverage designed for critical environments, this service package offers peace of mind, ensuring that your IT infrastructure operates smoothly. Benefit from round-the-clock support and expert assistance at your doorstep, allowing you to focus on your core business without the worry of technical disruptions.

• 24 x 7 x 6 Hour On-site Maintenance: Enjoy 24/7 availability of tech support, ensuring that help is always just a phone call away. The on-site maintenance service guarantees that your systems are up and running with minimal downtime.
• Parts Replacement Service: This service includes parts replacement as needed, allowing for quick resolution of issues without the hassle of travel. This means you can rest easy knowing that the necessary components will be provided to resolve any problems swiftly.
• Reliable Parts & Labor Service: The combination of parts and labor service characteristics ensures maximum reliability for your IT equipment. You can depend on HPE’s commitment to quality and efficiency, which translates into improved productivity for your organization.
• 6 Hour Repair Response Time: Experience a rapid repair response time of just 6 hours within a 50-mile radius from your location. This quick turnaround significantly enhances your operational capability and minimizes interruptions.
• 3-Year Service Duration: With a service duration of three years, you receive long-term support that guarantees dependability and accurate results. This extended coverage allows you to plan and manage your IT needs effectively over time.

Technical Details of the Product

• Service Type: Extended Service
• Duration: 3 Years
• Support Availability: 24/7
• Response Time: 6 Hours (within 50 miles)
• Inclusions: Parts & Labor, On-site Maintenance

How to Install

Installation is straightforward with HPE Pointnext Tech Care Critical - Extended Service. Once you purchase the service:

1. Contact HPE support to activate your service contract.
2. Provide your location details to enable swift response times.
3. Familiarize yourself with the service terms and conditions to understand the support coverage you will benefit from.
4. In the event of a technical issue, reach out to HPE support to initiate the service request, and a team will assist you on-site as required.

Frequently Asked Questions

What is covered under the HPE Pointnext Tech Care Critical service?

This service covers both parts and labor for maintenance and repair, ensuring your systems are up and running efficiently.

How do I initiate a service request?

Simply contact HPE’s support line or use the online portal to initiate your service request, and a technician will be dispatched to your site as needed.

Is there a limit to the number of service calls I can make?

There is no limit to the number of service calls you can make, as long as they fall within the terms of your service contract.

What areas are covered by the 6-hour response time?

The 6-hour response time applies to locations within a 50-mile radius from your designated service point.

Can I extend my service coverage beyond three years?

Yes, you can explore options for extending your service coverage by contacting HPE before your current contract expires.