HPE Pointnext Tech Care Critical - Extended Service - 3 Year - Service

The HPE Pointnext Tech Care Critical - Extended Service - 3 Year - Service is designed to provide comprehensive support for your HPE products, ensuring peace of mind with critical maintenance services. This service plan not only protects your investment but also enhances overall system reliability and operational efficiency. With 24/7 support and rapid response times, this service plan is an essential component of your IT strategy.

• 24 x 7 Support: Enjoy round-the-clock access to expert support, ensuring that help is always available whenever you need it.
• On-site Maintenance: Benefit from on-site service visits, allowing for quicker resolution of issues with trained professionals at your location.
• Rapid Response Time: With a 6-hour repair response time (within a 50-mile radius), you can minimize downtime and maintain productivity.
• Parts and Labor Coverage: This service includes comprehensive parts replacement and labor, reducing the burden of inventory management and ensuring maximum reliability.
• Extended 3-Year Duration: Enjoy peace of mind with a service plan that lasts for three years, providing ongoing support and maintenance for your vital systems.

Technical Details of Product

• Service Type: Extended Service and Maintenance
• Service Duration: 3 Years
• Support Availability: 24/7
• Repair Response Time: 6 Hours
• Distance Coverage: Up to 50 miles from customer site
• Service Features: On-site support, parts replacement, labor coverage

How to Install

To activate your HPE Pointnext Tech Care Critical service, follow these steps:

1. Purchase the service package through an authorized HPE reseller or directly from HPE.
2. Register your service contract using the HPE Service Portal, entering all required product information.
3. Familiarize yourself with the service details, including response times and support contacts.
4. Maintain records of your service interactions for potential future reference.

Frequently Asked Questions

Q: What is the response time for service calls?

A: The service plan offers a 6-hour response time for on-site repairs within a 50-mile radius of the customer location.

Q: Are parts covered under this service plan?

A: Yes, the HPE Pointnext Tech Care Critical service includes parts replacement as part of the coverage.

Q: Can I extend my service plan beyond three years?

A: Yes, you can renew your service plan before it expires to continue receiving support and maintenance.

Q: Is support available during holidays?

A: Yes, support is available 24/7, including holidays and weekends.

Q: How do I contact support if I need assistance?

A: You can contact HPE support via the HPE Service Portal or through the provided support hotline at any time.