HPE Pointnext Tech Care Critical - Extended Service - 3 Year - Service

Discover the unparalleled support and reassurance that comes with the HPE Pointnext Tech Care Critical Extended Service. Designed to enable your IT teams to focus on driving business innovation rather than merely reacting to issues, this service delivers essential operational support for HPE hardware and software products, including both on-premises and as-a-service versions. By proactively addressing challenges, HPE Tech Care Service empowers your organization to enhance efficiency and minimize risk.

• Proactive Support: HPE Tech Care Service goes beyond traditional reactive support, actively searching for better ways to optimize your operations and reduce potential risks.
• Direct Access to Experts: Gain immediate access to product-specific specialists who offer valuable insights and general technical guidance tailored to your unique needs.
• Multiple Support Channels: Enjoy seamless support through various channels, including telephone, real-time chat, automated incident logging, and moderated forums with defined response times.
• General Technical Guidance: Benefit from comprehensive operational, management, and security guidance to maximize the performance and security of your supported products.
• Predictable Cost of Ownership: Keep your systems optimally maintained with transparent service costs and efficient parts and labor service characteristics.

Technical Details of the Product

• Service Duration: 3 Years
• Repair Service Response Time: 6 Hours
• Access to Knowledge Base: Included service for quick problem resolution
• Parts & Labor Service: Comprehensive support for increased usability and efficiency

How to Install

To ensure a smooth installation of the HPE Pointnext Tech Care Critical Extended Service, follow these simple steps:

1. Purchase the HPE Pointnext Tech Care Service package through an authorized HPE dealer or online platform.
2. Once purchased, you will receive a confirmation email with details about your service coverage.
3. Register your HPE products on the HPE support portal to activate your service coverage.
4. Familiarize yourself with the available support channels to make the most of your service package.
5. If issues arise, use the automated incident logging feature or contact the support team directly for assistance.

Frequently Asked Questions

What is HPE Pointnext Tech Care Critical Extended Service?

It is an operational support service for HPE hardware and software products that provides proactive technical guidance and assistance to avoid risks and enhance efficiency.

How does HPE Tech Care Service differ from traditional support?

HPE Tech Care Service focuses on proactive solutions rather than reactive issue resolution, helping customers find better ways to operate their HPE products.

What are the response times for support?

The service guarantees a 6-hour response time for repair services, ensuring maximum reliability and minimal downtime.

Can I access support for both hardware and software?

Yes, HPE Tech Care Service covers both hardware and software products, delivering expert resources tailored to your specific workload.

How long is the service duration?

The HPE Pointnext Tech Care Critical Extended Service is available for a duration of 3 years, ensuring you have long-term support and guidance.