{"product_id":"hpe-pointnext-tech-care-critical-post-warranty-1-year-warranty-tech-care-criti","title":"HPE Pointnext Tech Care Critical - Post Warranty - 1 Year - Warranty Tech Care Criti","description":"\u003cdiv\u003e\n \u003cp\u003eProtect your IT investments when the warranty ends with HPE Pointnext Tech Care Critical. This comprehensive post-warranty, one-year on-site service plan delivers around-the-clock support and a guaranteed 6-hour repair response for eligible devices within 50 miles of your site. Designed to minimize downtime, control costs, and keep critical systems running smoothly, Tech Care Critical combines rapid on-site maintenance with Parts \u0026amp; Labor coverage, ensuring you have dependable service whenever you need it most.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e\n\u003cb\u003eExtended protection with 24x7 support\u003c\/b\u003e: Round-the-clock access to expert technicians and a commitment to timely resolution, helping your business stay productive even after standard warranty terms lapse.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eOn-site maintenance and Parts \u0026amp; Labor coverage\u003c\/b\u003e: Comprehensive care that reduces unexpected repair expenses and simplifies budgeting by including both parts replacement and labor costs in a single plan.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eFast 6-hour on-site repair window\u003c\/b\u003e: A rapid response guarantee for eligible incidents, with service delivery from a technician who travels to your location to complete repairs.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003e1-year duration for sustained reliability\u003c\/b\u003e: A full year of protection to maximize uptime, support strategic IT planning, and extend the value of your critical infrastructure.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eFlexible, dependable coverage\u003c\/b\u003e: Tailored to support data centers, servers, storage arrays, and other high-availability equipment, helping reduce inventory burdens while maintaining performance.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch2\u003eTechnical Details of HPE Pointnext Tech Care Critical – Post Warranty – 1 Year\u003c\/h2\u003e \u003cul\u003e \u003cli\u003e\n\u003cb\u003eService type\u003c\/b\u003e: On-site maintenance with Parts \u0026amp; Labor coverage; 24x7x6 hour support for critical incidents.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eDuration\u003c\/b\u003e: 1 year of service from activation, providing extended protection beyond standard warranty terms.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eResponse time\u003c\/b\u003e: 6 hours for repair (distance from customer site up to 50 miles) to ensure timely completion and increased dependability.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eLocation\u003c\/b\u003e: On-site service at the customer’s location, minimizing downtime and logistics complexity.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eAvailability\u003c\/b\u003e: 24 hours a day, 7 days a week access to support and on-site service scheduling.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eInclusions\u003c\/b\u003e: Parts replacement, on-site labor, and travel within coverage area to keep equipment operating efficiently.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eExclusions\u003c\/b\u003e: Pre-existing issues outside standard coverage, and any services not explicitly listed in the plan scope (activation and specifics subject to contract terms).\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch3\u003eHow to install HPE Pointnext Tech Care Critical – Post Warranty – 1 Year\u003c\/h3\u003e \u003cp\u003eSince this is a service contract rather than a hardware installation, activation requires engagement with an HPE Pointnext representative or an authorized partner. Follow these steps to get coverage activated and ready for fast on-site support:\u003c\/p\u003e \u003cul\u003e \u003cli\u003eStep 1: Confirm eligibility and confirm that your devices fall within the Tech Care Critical coverage scope for post-warranty protection.\u003c\/li\u003e \u003cli\u003eStep 2: Gather essential details about your equipment and site, including model names, serials or asset IDs, and the physical address where on-site support will occur.\u003c\/li\u003e \u003cli\u003eStep 3: Contact your HPE Pointnext representative or an authorized reseller to initiate enrollment and obtain a formal service agreement with the 1-year Tech Care Critical plan.\u003c\/li\u003e \u003cli\u003eStep 4: Schedule activation and establish the preferred on-site service window; designate a primary contact for service requests and a backup contact for emergencies.\u003c\/li\u003e \u003cli\u003eStep 5: Access the customer portal or the provider’s service desk to manage service requests, track repair status, and request on-site visits within the 50-mile coverage radius.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch4\u003eFrequently asked questions\u003c\/h4\u003e \u003cul\u003e \u003cli\u003e\n\u003cb\u003eWhat does HPE Pointnext Tech Care Critical – Post Warranty cover?\u003c\/b\u003e It provides on-site maintenance, Parts \u0026amp; Labor coverage, and 24x7 support for one year after the original warranty ends, including a guaranteed 6-hour on-site repair response within a 50-mile radius.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eWhat is meant by a 6-hour repair response?\u003c\/b\u003e If a repair is required, a technician is dispatched to your site and aims to complete the repair within six hours of the service request, provided the site is within 50 miles of the technician’s location.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eIs this plan only for certain device types?\u003c\/b\u003e The plan is designed to support critical IT infrastructure and hardware that falls under HPE Pointnext coverage, including servers, storage, and related equipment, with on-site maintenance and parts\/labor included.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eHow long does activation take?\u003c\/b\u003e Activation timing varies by provider, but once enrolled, you’ll receive confirmation of coverage dates, service terms, and how to submit on-site requests through the customer portal or help desk.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eCan I extend protection beyond one year?\u003c\/b\u003e Tech Care Critical is offered as a one-year plan; renewal options or additional coverage can typically be discussed with your HPE Pointnext representative, depending on your organization’s needs and product portfolio.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eHow do I initiate a service request?\u003c\/b\u003e Use the designated service desk or customer portal to submit a ticket, specify the issue as critical if applicable, and request on-site assistance within the 50-mile service area; a technician will be scheduled accordingly.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"HPE","offers":[{"title":"Default Title","offer_id":45910225879266,"sku":"7296338","price":2272.28,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0609\/9510\/9090\/files\/175291561_5ead4c39-1df3-451f-b7e0-cd71047ea206.jpg?v=1755524158","url":"https:\/\/pegasussonline.com\/products\/hpe-pointnext-tech-care-critical-post-warranty-1-year-warranty-tech-care-criti","provider":"PEGASUSS ","version":"1.0","type":"link"}