Lenovo Committed Service Advanced Service + YourDrive YourData + Premier Support - Extended Service - 3 Year - Service

Ensure the longevity and efficiency of your Lenovo devices with the Lenovo Committed Service Advanced Service + YourDrive YourData + Premier Support. This comprehensive extended service plan offers unparalleled support and protection for your technology investments over a 3-year period. Featuring around-the-clock assistance, this service is designed to keep your operations running smoothly, maximizing productivity and minimizing downtime. With dedicated on-site maintenance, you can trust that your devices are in capable hands, providing peace of mind for any business or individual.

• 24/7 Availability: Access support at any time of the day, ensuring that your technical issues are addressed swiftly, regardless of when they arise.
• 2 Hour On-Site Response: Experience rapid assistance with a guaranteed 2-hour response time for parts and labor, ensuring that your devices are back up and running with minimal disruption.
• Defective Media Retention: Benefit from peace of mind with defective media retention service that allows you to keep faulty components without the worry of data loss.
• Comprehensive Parts and Labor Coverage: Enjoy efficient service with all necessary parts and labor included, helping to enhance your productivity by resolving issues quickly.
• Extended 3-Year Support: Secure a longer service duration that provides ongoing support and maintenance, allowing you to focus on your core business activities without technical interruptions.

Technical Details of Product

Service Type: Advanced Service + YourDrive YourData + Premier Support
Duration: 3 Years
Response Time: 2 Hours (On-Site)
Support Availability: 24/7
Service Features: Parts & Labor, Defective Media Retention, On-Site Support

How to Install

To activate your Lenovo Committed Service, simply follow these steps:

1. Purchase the service plan alongside your Lenovo device or as an extension.
2. Register your service plan using the Lenovo support website or through customer service.
3. Ensure that you have your device serial number and service plan details ready for a smooth registration process.
4. Once registered, you will receive confirmation and details on how to access 24/7 support.
5. In case of issues, contact Lenovo support through the provided channels, and they will initiate the on-site support as needed.

Frequently Asked Questions

1. What is covered under this service plan?

This service plan covers parts and labor for any repairs needed on your Lenovo device, as well as providing on-site support and defective media retention services.

2. How do I reach customer support?

You can contact Lenovo customer support through their website, via phone, or through the Lenovo support app, available for both Android and iOS devices.

3. What should I do if my device requires service?

If your device needs service, simply reach out to Lenovo support with your device serial number and your service plan details, and they will guide you through the process.

4. Can I extend my service plan after the initial period?

Yes, you can inquire about extending your service plan prior to the end of the 3-year period. Contact Lenovo support for more information on available options.

5. Is there a limit to the number of service calls I can make?

There is generally no limit to the number of service calls you can make under the plan as long as the services requested are covered by your plan.