Description
Experience unparalleled peace of mind with the Lenovo Committed Service Advanced Service + YourDrive YourData + Premier Support. This extended service plan is designed to protect your investment, enhance your productivity, and provide you with a seamless experience over a period of 4 years. With 24/7 access to expert support and quick on-site assistance, you can focus on what matters most while we take care of your tech needs.
- Comprehensive Protection: The Lenovo Committed Service offers an extensive 4-year coverage that includes parts and labor, ensuring that your devices are always safeguarded against unexpected issues.
- 24 x 7 x 2 Hour On-Site Support: Enjoy the convenience of around-the-clock support with a rapid 2-hour response time for on-site assistance, minimizing downtime and keeping your operations running smoothly.
- Defective Media Retention Service: This unique feature allows you to retain defective media, protecting sensitive data while ensuring you can handle any mishaps effectively without losing valuable information.
- Improved Productivity: With our parts and labor service, tasks are completed quickly and efficiently, allowing your team to maintain a high level of productivity and focus on important projects.
- Increased Reliability: Count on us to deliver a service that adds value to your devices through increased reliability and performance, ensuring that you get the most out of your investment.
Technical Details of the Product
- Service Duration: 4 Years
- Support Type: Premier Support
- Service Response Time: 2 Hours for Parts and Labor
- Service Availability: 24/7 On-Site Support
- Defective Media Retention Service Included
How to Install
Installation of the Lenovo Committed Service is straightforward. Once you purchase the service plan, you will receive a confirmation email along with your service agreement. To activate your service, follow these simple steps:
- Log in to the Lenovo support portal using the credentials provided in your email.
- Enter your service agreement number and other required details to register your product.
- Familiarize yourself with the portal to access 24/7 support and resources available.
- In the event of an issue, contact our support team through the portal, and a technician will be dispatched, if necessary.
Frequently Asked Questions
What is covered under the Lenovo Committed Service Advanced Service?
This service covers parts and labor for repairs as well as defective media retention to protect your data. Additionally, 24/7 on-site support ensures that help is always available when you need it.
How does the 2-Hour response time work?
If you encounter a problem that requires on-site assistance, our support team will strive to have a technician at your location within 2 hours, ensuring minimal disruption to your work.
Can I transfer my service agreement to another device?
No, the service agreement is tied to the specific device registered at the time of purchase. However, you can purchase a new service plan for another device.
How do I renew my service after 4 years?
Renewal options will be provided to you towards the end of your service period, including information on available plans and pricing.
Is the service available for all Lenovo devices?
While many Lenovo devices qualify for this service, it is recommended to check the specific eligibility of your device on the Lenovo support website or contact customer support for clarification.
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