Lenovo Committed Service Advanced Service + YourDrive YourData + Premier Support - Post Warranty - 1 Year - Warranty

Investing in technology means ensuring its longevity and performance through reliable support and maintenance. The Lenovo Committed Service Advanced Service + YourDrive YourData + Premier Support - Post Warranty - 1 Year - Warranty is designed to provide users with unparalleled support and peace of mind. This advanced service plan not only extends your warranty but also enhances the protection of your valuable data and hardware, ensuring your devices remain in peak condition.

• Comprehensive 24/7 Support: Enjoy round-the-clock access to technical support whenever you need it. Whether it’s day or night, help is just a call away.
• Rapid On-Site Maintenance: With a remarkable 2-hour response time for parts and labor, your equipment will be serviced promptly, minimizing downtime and maximizing productivity.
• Defective Media Retention: This feature allows you to retain defective media, providing added security and peace of mind in managing any mishaps that may occur.
• Parts and Labor Coverage: This service covers all necessary parts and labor, ensuring that you don’t incur unexpected costs when maintaining your equipment.
• 1-Year Extended Warranty: With this service plan, you benefit from an extra year of protection, ensuring that your equipment remains efficient and reliable for longer.

Technical Details of the Product

- **Service Type:** Advanced Service
- **Support Level:** Premier Support
- **Duration:** 1 Year Post Warranty
- **Response Time:** 2 Hours On-Site
- **Coverage:** Parts and Labor
- **Additional Feature:** Defective Media Retention

How to Install

1. Purchase the Lenovo Committed Service Advanced Service plan through an authorized Lenovo retailer or directly from Lenovo’s website.
2. Upon purchase, you will receive a confirmation email with instructions for activating your service.
3. Follow the provided link to register your product and enter the required information.
4. Once registered, keep a copy of your confirmation for future reference.
5. In case of technical issues, contact the 24/7 support line or visit Lenovo’s support website for assistance.

Frequently Asked Questions

1. What does the Premier Support include?
Premier Support offers direct access to advanced technical support and hardware repair, ensuring that any issues are swiftly resolved.
2. Can I transfer my service to another device?
Unfortunately, the service is tied to the specific device and cannot be transferred once activated.
3. How does defective media retention work?
This feature allows you to keep any defective hard drives or media for your protection, ensuring that sensitive data can be handled safely.
4. What should I do if I need to call for service?
Simply contact Lenovo’s support line with your device information, and a technician will assist you within the 2-hour response window.
5. Is there a limit to the number of service calls I can make?
There’s no limit to the number of service calls as long as the issues fall under the coverage of the Advanced Service plan.