Lenovo Committed Service Advanced Service + YourDrive YourData + Premier Support - Post Warranty - 1 Year - Warranty

Enhance your peace of mind and ensure maximum efficiency with the Lenovo Committed Service Advanced Service + YourDrive YourData + Premier Support. Designed specifically for post-warranty users, this comprehensive service package offers a one-year warranty that provides exceptional value and reliability for your Lenovo equipment. With round-the-clock access to expert support and rapid on-site assistance, you can rest assured that your devices will be well cared for and your business operations will remain uninterrupted.

• 24/7 Expert Support: Gain access to Lenovo's dedicated team of professionals, available around the clock to assist you with any technical issues or inquiries, ensuring that you always have the support you need.
• On-Site Assistance: Experience the convenience of on-site support, which guarantees that experts are available to provide quick solutions directly at your location, minimizing downtime and improving productivity.
• Rapid Response Time: Enjoy a remarkable 2-hour parts and labor service response time, allowing for swift resolution of any issues that may arise and ensuring your equipment stays operational.
• Defective Media Retention: Benefit from the defective media retention service, which allows you to retain any faulty drives, offering peace of mind and security for sensitive data.
• Comprehensive Coverage: This one-year warranty not only covers parts and labor but also ensures that all maintenance tasks are carried out efficiently, allowing you to focus on what really matters—growing your business.

Technical Details of the Product

- Product Type: Advanced Service Package
- Service Duration: 1 Year
- Support Type: Premier Support with YourDrive YourData
- Service Features: 24 x 7 x 2 Hour on-site maintenance, parts & labor
- Defective Media Retention Service: Yes
- Response Time: 2 Hours for parts and labor
- Coverage: On-site support for Lenovo equipment

How to Install

Installing the Lenovo Committed Service Advanced Service is straightforward. Simply follow these steps:

1. Purchase the service package through an authorized Lenovo partner or the Lenovo website.
2. Once your order is confirmed, you will receive a confirmation email with your service details and support contact information.
3. If you need immediate support, contact Lenovo's Premier Support through the provided number or web portal.
4. For on-site assistance, schedule a visit with a Lenovo technician through the support portal or the number provided in your confirmation email.

Frequently Asked Questions

1. What is included in the Lenovo Committed Service Advanced Service package?
The package includes 24/7 on-site support, defective media retention service, a guaranteed 2-hour response time for parts and labor, and a comprehensive one-year warranty for your Lenovo equipment.

2. How do I contact support?
You can contact Lenovo's Premier Support team through the specific phone number or online portal provided in your service confirmation email. Support is available 24/7.

3. What happens if my equipment needs repair?
If your equipment requires repair, Lenovo will send a technician to your location within 2 hours to assess and resolve the issue, ensuring minimal disruption to your operations.

4. Can I retain defective drives?
Yes, the defective media retention service allows you to keep any faulty drives for your records or further analysis, ensuring the security of your data.

5. Is this service available for all Lenovo products?
The Lenovo Committed Service Advanced Service package is applicable to a range of Lenovo devices. Please consult with a Lenovo representative to confirm eligibility for your specific equipment.