Lenovo Committed Service Essential Service + YourDrive YourData + Premier Support - Extended Service - 4 Year - Service

The Lenovo Committed Service Essential Service + YourDrive YourData + Premier Support is designed to provide comprehensive and reliable maintenance for your Lenovo systems. This extended service, spanning four years, ensures that your equipment remains at peak performance while maintaining a predictable total cost of ownership. With round-the-clock support and efficient service response times, you can focus on your business, knowing your technology is in expert hands.

• 24 x 7 x 4 Hour On-site Support: Experience uninterrupted assistance with Lenovo’s dedicated service team available around the clock. Whether it's day or night, your support needs are covered, ensuring minimal downtime.
• Defective Media Retention: Enjoy peace of mind with the defective media retention service, which allows you to keep defective drives for data security and compliance purposes. This feature enhances your operational efficiency while safeguarding your information.
• On-site Maintenance: With on-site service, technicians come directly to your location to resolve issues. This eliminates the need for you to transport equipment for repairs, saving you time and effort.
• Rapid Response Times: Benefit from a swift 4-hour response time for parts and labor service, ensuring that your issues are resolved quickly. Lenovo’s commitment to timely completion enhances your productivity and prevents delays in your operations.
• Four-Year Service Duration: The extended service period of four years guarantees that your systems are continuously supported. This long-term commitment ensures maximum productivity and reliable results over an extended timeframe.

Technical Details of Product

• Service Type: Extended Service
• Duration: 4 Years
• Service Level: 24 x 7 x 4 Hour On-site Support
• Service Features: Defective Media Retention, Parts and Labor
• Response Time: 4 Hours for Parts and Labor

How to Install

To activate your Lenovo Committed Service, simply register your device on the Lenovo support portal using the service code provided at the time of purchase. Once registered, you will receive confirmation of your service plan, and you can begin to utilize the support features immediately. Keep your contact information updated to ensure seamless communication with the support team.

Frequently Asked Questions

What is included in the Lenovo Committed Service Essential Service?

This service includes 24 x 7 support, on-site maintenance, defective media retention, and parts and labor service for four years.

How do I access on-site support?

Simply contact Lenovo’s support team via phone or online through the Lenovo support portal to schedule your on-site service. A technician will be dispatched to your location.

Can I keep my defective media?

Yes, the defective media retention service allows you to retain defective drives, which is crucial for data security and compliance.

What happens if I encounter issues outside of working hours?

With 24 x 7 support, you can reach out for help any time, and assistance will be available to address your concerns, regardless of the hour.

Is there a warranty with this service?

The Lenovo Committed Service includes a four-year service duration with comprehensive support, but it does not replace the warranty of the hardware itself.

Can I extend my service beyond four years?

Yes, you can inquire about extending your service plan through the Lenovo support portal or by contacting customer service before the expiration of your current plan.