Description
Introducing the Progress MOVEit Support - Extended Service, a comprehensive solution designed to ensure your MOVEit investment operates at peak performance throughout the year. This extended service is tailored to provide you with top-notch technical support, guaranteeing reliability and efficiency for your business operations. With 24/7 availability and a robust support structure, you can rest easy knowing that expert assistance is just a call away.
- 24/7 Availability: Enjoy around-the-clock access to technical support, ensuring your MOVEit services remain uninterrupted at any time of the day or night.
- Rapid Response Time: Benefit from a 2 Business Hour phone support response time, providing you with quick solutions to any technical issues that may arise, minimizing downtime.
- Comprehensive Coverage: With a full year of extended service, you can maximize the efficiency and reliability of your MOVEit system, ensuring precise results for your file transfer activities.
- Expert Assistance: Our dedicated team of professionals is equipped to handle any mishaps, offering you peace of mind and allowing you to focus on your core business activities.
- Investment Protection: This extended service not only adds value to your MOVEit investment but also safeguards it, enhancing its reliability and extending its lifespan.
Technical Details of the Product
- Service Type: Extended Support Service
- Duration: 1 Year
- Support Hours: 24 x 7 x 2 Business Hour Phone Support
- Support Response Time: 2 Business Hours
How to Install
To activate your Progress MOVEit Support - Extended Service, please follow these simple steps:
- Purchase the Extended Service package through our official website or authorized resellers.
- Receive your service confirmation via email along with your unique support ID.
- Register your service by visiting the Progress MOVEit support portal and entering your support ID.
- Familiarize yourself with our support resources available online, including knowledge base articles and troubleshooting guides.
- For immediate assistance, contact our support team through phone or email, providing your support ID for faster service.
Frequently Asked Questions
What is included in the Progress MOVEit Support - Extended Service?
This service includes 24/7 technical support, a guaranteed 2 Business Hour response time, and coverage for one full year to ensure your MOVEit system operates efficiently.
How do I contact support?
You can contact our support team via phone or email. Make sure to have your support ID ready for expedited service.
Can I upgrade my existing support plan?
Yes, existing customers can upgrade their support plans to include the Extended Service. Please contact our sales team for more information.
What should I do if I encounter an issue?
For any issues, reach out to our support team immediately. Provide a detailed description of the problem and your support ID for quicker resolution.
Is this service transferable?
The Progress MOVEit Support - Extended Service is tied to the specific account and is not transferable to other accounts or services.
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