Quantum StorageCare Gold Support Plan - Extended Service - 1 Year - Service

The Quantum StorageCare Gold Support Plan is a top-tier solution designed to provide comprehensive support for your storage systems. With a focus on delivering exceptional service and peace of mind, this extended service plan ensures that your data and equipment are always protected and operational. Here’s a closer look at the unique features and benefits of the Quantum StorageCare Gold Support Plan.

• 24/7 Availability: Enjoy round-the-clock assistance with our dedicated support team, available 24 hours a day, 7 days a week. Whether you have a minor query or a major issue, help is just a call away.
• 4-Hour On-Site Response: In the event of a critical failure, expect rapid on-site service within 4 hours. We prioritize your uptime, ensuring your storage systems are back online as quickly as possible.
• Comprehensive Maintenance: The plan includes regular maintenance checks to keep your storage infrastructure functioning optimally. Preventive measures are put in place to identify and mitigate potential issues before they escalate.
• Parts & Labor Coverage: Enjoy the peace of mind that comes with knowing all parts and labor associated with repairs are covered under the plan. This eliminates unexpected costs, allowing you to budget more effectively.
• Physical Support Services: The Quantum StorageCare Gold Plan includes physical support, ensuring that your hardware is maintained and serviced by qualified technicians. This guarantees the highest level of care for your valuable storage systems.

Technical Details of Product

• Service Duration: 1 Year
• Response Time: 4 Hours On-Site
• Support Type: 24/7 Service
• Coverage: Parts & Labor Included
• Maintenance: Comprehensive Physical Support

How to Install

Installation of the Quantum StorageCare Gold Support Plan is simple and straightforward. To activate your service:

1. Purchase the Quantum StorageCare Gold Support Plan from an authorized distributor.
2. Receive confirmation of your service plan via email, which will include your unique service ID.
3. To initiate support, simply call the provided support number or access the support portal online using your service ID.
4. A qualified technician will be dispatched to your location as per the terms of your plan to ensure your system is operational and meets your needs.

Frequently Asked Questions

What is included in the Quantum StorageCare Gold Support Plan?

The plan includes 24/7 support, 4-hour on-site response, comprehensive maintenance, and coverage for parts and labor.

How do I contact support if I have an issue?

You can contact our support team via the dedicated support phone number or through our online support portal at any time, day or night.

Is there a limit to the number of service calls I can make?

No, as long as the service request is within the terms of your support plan, you can make as many service calls as necessary.

What happens if a part needs to be replaced?

If a part needs to be replaced, your coverage includes the cost of the part and the labor to install it, ensuring you face no unexpected expenses.

Can I upgrade or extend my support plan?

Yes, you can upgrade or extend your support plan by contacting our sales team before your current plan expires.