Quantum StorageCare Gold Support Plan, zone 1 - Extended Service - 1 Year - Service

The Quantum StorageCare Gold Support Plan, zone 1 - Extended Service - 1 Year - Service is your ultimate solution for ensuring that your storage systems operate at peak performance throughout the year. Specifically designed for organizations that rely on their data storage capabilities, this comprehensive support plan provides an array of services aimed at reducing downtime while maintaining a predictable total cost of ownership. With our expert team on hand, you can trust that your storage solutions are well cared for, ensuring efficient operation and reliability when you need it most.

• 9 x 5 x Next Business Day Support: Enjoy peace of mind with dedicated support available 9 hours a day, 5 days a week, ensuring you have access to expert assistance whenever you need it.
• On-site Maintenance: Our team of certified technicians is ready to provide on-site maintenance and support, guaranteeing quick resolutions to any issues that may arise.
• Predictable Cost of Ownership: With our extended service plan, you can anticipate and manage your expenses effectively, avoiding unexpected costs associated with system repairs and maintenance.
• Expert Repair Services: In the event of any mishaps, our repair service is designed to swiftly handle issues, minimizing downtime and ensuring your systems are back up and running promptly.
• Quick Solutions: Our on-site support ensures that you are never left waiting for solutions, as our experts are available to provide immediate assistance when you need it most.

Technical Details of the Product

• Service Duration: 1 Year
• Support Coverage: Zone 1
• Support Hours: 9 x 5
• Response Time: Next Business Day
• Service Type: On-site Maintenance and Labor

How to Install

Installing the Quantum StorageCare Gold Support Plan is a straightforward process. Here are the steps to get started:

1. Contact your Quantum representative to purchase the Gold Support Plan.
2. Provide details about your current storage system and any specific requirements you may have.
3. Once the plan is activated, you will receive a confirmation along with guidelines on how to access support services.
4. Ensure that your team is aware of the support hours and how to reach the support team during those hours.
5. Enjoy hassle-free support and maintenance for the duration of your plan!

Frequently Asked Questions

1. What is included in the Quantum StorageCare Gold Support Plan?

The plan includes on-site maintenance, next business day support, and expert repair services for the duration of one year.

2. How do I reach the support team?

You can reach our support team via the contact information provided upon the activation of your support plan. Our team is available during the specified support hours.

3. What happens if I encounter an issue after support hours?

While our support is available 9 x 5, you can still leave a message or email us, and we will respond the next business day.

4. Is there a limit to the number of support calls I can make?

No, there is no limit to the number of support calls you can make. We are here to assist you as needed within the terms of your support plan.

5. Can I extend my support plan after one year?

Absolutely! We offer renewal options for the Quantum StorageCare Gold Support Plan to ensure continuous support for your storage systems.