Quantum StorageCare Gold Support Plan, zone 1 - Extended Service - 1 Year - Service

The Quantum StorageCare Gold Support Plan for Zone 1 is your ultimate solution for extending the lifespan and performance of your storage systems. This comprehensive support plan ensures that your technical issues are handled with precision and promptness, giving you peace of mind and allowing your business to operate smoothly. With a service duration of one year, the Gold Support Plan is designed to provide you with reliable on-site maintenance and parts replacement whenever you need it.

• 9 x 5 x Next Business Day Support: Enjoy the convenience of support from 9 AM to 5 PM, with next business day response for any technical issues that arise. Our team is dedicated to resolving your problems quickly to minimize downtime.
• On-site Maintenance: Our Gold Support Plan includes on-site support that guarantees immediate assistance from qualified experts. This means quicker solutions right at your location, ensuring that your systems are up and running without delay.
• Parts Replacement Service: In case of any mishaps, you don't have to worry. Our parts replacement service ensures that any faulty components are promptly replaced, allowing your systems to function optimally without interruption.
• Comprehensive Parts & Labor Coverage: This plan covers both parts and labor, ensuring that you have access to all necessary resources for maximum usability and increased efficiency of your storage systems.
• Dependable Service Duration: With a service duration of one year, you can rely on our support to provide consistent and accurate results throughout your engagement. This ensures that your business can focus on growth without the stress of technical difficulties.

Technical Details

• Service Type: Extended Service
• Service Duration: 1 Year
• Support Hours: 9 AM - 5 PM
• Response Time: Next Business Day
• Support Type: On-site, Maintenance, Parts & Labor

How to Install

To activate your Quantum StorageCare Gold Support Plan, follow these simple steps:

1. Purchase the support plan through our website or authorized reseller.
2. Receive a confirmation email with your plan details and a support ticket.
3. Contact our customer support using the ticket number to schedule your initial setup.
4. Prepare your storage system for inspection and maintenance.
5. Our technician will arrive on-site to assess your system and ensure everything is functioning correctly.

Frequently Asked Questions

What does the Gold Support Plan cover?

The Gold Support Plan covers technical support, on-site maintenance, parts replacement, and labor for any repairs necessary during the service period.

How quickly can I expect a technician to arrive?

With our Next Business Day service, you can expect a technician to be on-site within the next business day after reporting an issue.

Is the service available after hours?

The standard support hours are from 9 AM to 5 PM. However, you can inquire about after-hours support options for urgent matters.

What if I need support after the one-year period?

You can renew your Gold Support Plan for another year at the end of your current plan to continue receiving top-notch service and support.

Do I need to perform any maintenance during the service period?

While our team handles most maintenance tasks, we recommend performing regular checks on your system’s status and notifying us if you notice any issues.