Description
The Quantum StorageCare Gold Support Plan, zone 1 - Extended Service (Uplift/Renewal) offers an exceptional level of technical support designed to keep your storage solutions running smoothly. With a commitment to excellence, this one-year service plan ensures that your operations remain uninterrupted, giving you the confidence and peace of mind needed to focus on your business. Enjoy comprehensive coverage with features that cater to both electronic and physical service needs.
- On-Site Support: Benefit from fast and efficient on-site support to quickly address any issues that may arise, minimizing downtime and ensuring your operations remain seamless.
- Next Business Day Response: Enjoy the peace of mind that comes with our Next Business Day service response for both parts and labor, ensuring rapid resolution of any problems.
- Extensive Coverage: This plan covers both electronic and physical parts, providing you with comprehensive maintenance solutions to tackle various service needs effectively.
- Parts Replacement Service: The Quantum StorageCare Gold Support Plan includes a dedicated parts replacement service, giving you the resources to handle mishaps with ease and reliability.
- 1 Year of Service: With a full year of service coverage, this plan guarantees continuous support and maintenance, ensuring maximum productivity and timely results for your operations.
Technical Details
- Service Type: Extended Service (Uplift/Renewal)
- Service Duration: 1 Year
- Response Time: Next Business Day
- Service Hours: 9 x 5
- Coverage: On-site Maintenance, Parts & Labor
- Service Sub Types: Electronic, Physical
How to Install
To activate your Quantum StorageCare Gold Support Plan, simply follow these steps:
- Purchase the Quantum StorageCare Gold Support Plan through the designated portal.
- Once purchased, you will receive a confirmation email with your unique support plan number.
- Contact our support team via the provided contact details and provide your support plan number.
- Our team will guide you through the activation process and schedule your first maintenance check if required.
- Keep your confirmation email and support plan number handy for future reference and support requests.
Frequently Asked Questions
What does the Quantum StorageCare Gold Support Plan cover?
The plan covers on-site maintenance, parts and labor for both electronic and physical components to ensure your systems stay functional and efficient.
What is the response time for service requests?
The response time for service requests is the Next Business Day, ensuring that you receive timely support for any issues that may arise.
How long is the support coverage valid?
The support coverage is valid for one year from the date of purchase, providing you with ongoing assistance and maintenance.
Is there a limit on service calls?
There is no limit on service calls under this plan; your support coverage is designed to be comprehensive and responsive to your needs.
Can I renew my support plan?
Yes, you can renew your Quantum StorageCare Gold Support Plan prior to its expiration to ensure continuous coverage and support.
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