{"product_id":"veritas-extended-appliance-support-extended-service-1-year-service-initial-12mo-vsp","title":"Veritas Extended Appliance Support - Extended Service - 1 Year - Service Initial 12mo Vsp","description":"\u003cdiv\u003e\n \u003cp\u003eElevate reliability and protect your Veritas investment with the Veritas Extended Appliance Support. This 1-year Extended Service is designed for Appliance customers who hold a valid Support Agreement for both Appliance and Software and are operating in a Supported Configuration. It delivers on-site support only when Veritas determines it is necessary, with applicable parts included, ensuring rapid issue resolution, minimized downtime, and maximum efficiency. This coverage provides peace of mind, enabling you to focus on precise results and continued operational excellence of your critical appliance environment.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e\n\u003cb\u003eComprehensive 1-year coverage\u003c\/b\u003e for Veritas Appliance customers who have an active Support Agreement for both Appliance and Software.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eOn-site support only when required\u003c\/b\u003e, with delivery of applicable parts included as needed to resolve issues promptly.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eEligibility within a Supported Configuration\u003c\/b\u003e to ensure that the service aligns with validated deployments and best practices.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eNot applicable to NetBackup Flex Scale\u003c\/b\u003e, specifically tailored for standard appliance deployments and their supported configurations.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003ePeace of mind and improved uptime\u003c\/b\u003e, delivering faster response times, enhanced reliability, and precise results for your critical environments.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch2\u003eTechnical Details of Veritas Extended Appliance Support\u003c\/h2\u003e\n\u003cul\u003e \u003cli\u003e\n\u003cb\u003eService duration:\u003c\/b\u003e 1 year from the start date of coverage.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eEligible customers:\u003c\/b\u003e Veritas Appliance customers with a valid Support Agreement for both Appliance and Software.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eResponse model:\u003c\/b\u003e On-site support is provided only when Veritas determines it is necessary, including delivery of applicable parts when required.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eDeployment scope:\u003c\/b\u003e Applies to Appliances operating in a Supported Configuration.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eExclusions:\u003c\/b\u003e Not applicable to NetBackup Flex Scale.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eAdditional information:\u003c\/b\u003e See Veritas Appliance Services page for more details and specifics about coverage and terms.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eInitial term identifier:\u003c\/b\u003e Service Initial 12 months (VSP).\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch2\u003eHow to install Veritas Extended Appliance Support\u003c\/h2\u003e\n\u003cul\u003e \u003cli\u003e\n\u003cb\u003eVerify active agreements:\u003c\/b\u003e Ensure you have a valid Support Agreement that covers both Appliance and Software components.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eConfirm configuration:\u003c\/b\u003e Check that your appliance is deployed in a Supported Configuration to qualify for Extended Appliance Support.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eActivate or extend coverage:\u003c\/b\u003e Contact Veritas Support or your account manager to activate or extend the Extended Appliance Support for the current term.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eSet expectations for on-site visits:\u003c\/b\u003e In the event of an issue, Veritas will determine whether an on-site visit is required and arrange parts delivery as needed.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eMaintain eligibility:\u003c\/b\u003e Keep your service contract current to ensure uninterrupted coverage and eligibility for on-site responses when required.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch2\u003eFrequently asked questions\u003c\/h2\u003e\n\u003cul\u003e \u003cli\u003e\n\u003cb\u003eWhat is Veritas Extended Appliance Support?\u003c\/b\u003e A 1-year extended service program for Veritas Appliance customers with an active Support Agreement, providing on-site support when necessary and parts delivery to resolve issues efficiently in a Supported Configuration.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eIs this coverage available for NetBackup Flex Scale?\u003c\/b\u003e No. This Extended Appliance Support is not applicable to NetBackup Flex Scale and is tailored to standard appliance deployments.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eWhat does on-site support include?\u003c\/b\u003e On-site support is provided when Veritas determines it is required, and may include the delivery of applicable parts to restore operation and minimize downtime.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eHow long does the service last?\u003c\/b\u003e The service duration is 1 year from the start date of coverage, with potential renewal under your existing Support Agreement terms.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eDo I need a Supported Configuration to qualify?\u003c\/b\u003e Yes. The appliance must be operating within a Supported Configuration to be eligible for Extended Appliance Support.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eWhere can I find more information?\u003c\/b\u003e Additional Appliance support details are available on the Veritas Appliance Services page and your Veritas account team can provide specific terms and conditions related to your environment.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"Veritas","offers":[{"title":"Default Title","offer_id":45976136909026,"sku":"7640566","price":1559.5,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0609\/9510\/9090\/files\/175344761_86808a81-617d-453f-86bd-64e495dd79a1.jpg?v=1755490717","url":"https:\/\/pegasussonline.com\/products\/veritas-extended-appliance-support-extended-service-1-year-service-initial-12mo-vsp","provider":"PEGASUSS ","version":"1.0","type":"link"}