{"product_id":"veritas-extended-appliance-support-extended-service-1-year-service-itial-12mo-gov-1","title":"Veritas Extended Appliance Support - Extended Service - 1 Year - Service itial 12mo Gov","description":"\u003cdiv\u003e\n \u003cp\u003e\u003cb\u003eVeritas Extended Appliance Support\u003c\/b\u003e delivers dedicated protection for Appliance customers who maintain an active Support Agreement for both Appliance and Software and operate within a Supported Configuration. This \u003ci\u003eextended service\u003c\/i\u003e is designed to safeguard your investment by increasing reliability, reducing downtime, and ensuring you stay productive with timely responses when you need them most. The program focuses on delivering value through a structured 12-month service period that complements your current Veritas contracts and aligns with your mission-critical environments. While it enhances support for standard appliance deployments, it is specifically not applicable to NetBackup Flex Scale, ensuring a clear scope that helps you plan with confidence. For government, enterprise, and other regulated sectors, this offering provides a predictable service cadence and a proven framework to maintain optimal operating conditions across your appliance estate.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e\n\u003cb\u003eDedicated on-site support when required:\u003c\/b\u003e Extended Appliance Support activates only when Veritas determines an on-site response is necessary, ensuring you receive prompt attention and, when needed, direct delivery of applicable parts to minimize downtime and keep critical workloads running. This focused approach helps your team avoid unnecessary service visits while still benefiting from rapid on-site escalation when the situation demands it.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003e1-year service duration:\u003c\/b\u003e The plan covers a full 12-month period, delivering continuity of coverage that aligns with budgeting cycles and procurement timelines. This extended horizon allows you to plan upgrades, maintenance windows, and staffing around predictable service levels, helping to maximize uptime and productivity across your appliance environment.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eRequires a valid Support Agreement for Appliance and Software:\u003c\/b\u003e Eligibility is tied to an active contract for both hardware Appliance and related Software, operating in a Supported Configuration. This ensures that your environment remains within Veritas’ tested and approved configurations, promoting compatibility, reliability, and streamlined service delivery across components.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eClear scope with exclusive constraints:\u003c\/b\u003e Extended Appliance Support is not applicable to NetBackup Flex Scale, which keeps the program’s scope precise. If your deployment includes Flex Scale, you’ll want to reference other Veritas support options to match your architecture and service expectations.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eValue beyond protection:\u003c\/b\u003e By investing in Extended Appliance Support, you gain more than risk mitigation — you gain measurable reliability, faster issue resolution, and a foundation for sustained productivity. The service is designed to deliver timely results that minimize business impact and preserve the performance of your appliance-driven workloads.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch2\u003eTechnical Details of Veritas Extended Appliance Support\u003c\/h2\u003e\n\u003cul\u003e \u003cli\u003e\n\u003cb\u003eScope:\u003c\/b\u003e Extended service for Veritas Appliance customers who maintain an active Support Agreement covering both Appliance and Software in a Supported Configuration.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eDuration:\u003c\/b\u003e 12 months of coverage from the activation date, with continuation contingent on maintaining a valid agreement.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eOn-site service:\u003c\/b\u003e On-site response is provided only when Veritas determines it is required, and it includes the delivery of applicable parts as necessary to restore service.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eEligibility:\u003c\/b\u003e Requires an up-to-date Support Agreement for Appliance and Software and adherence to a Supported Configuration to ensure compatibility and effective service delivery.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eExclusions\/Notices:\u003c\/b\u003e Not applicable to NetBackup Flex Scale, emphasizing the program’s defined scope and avoiding ambiguity for customers with Flex Scale deployments.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eDelivery model:\u003c\/b\u003e Service delivery is aligned with Veritas’ standard service levels and engagement practices, designed to integrate with your existing support framework.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch3\u003eHow to Install Veritas Extended Appliance Support\u003c\/h3\u003e\n\u003cp\u003eActivating \u003cb\u003eExtended Appliance Support\u003c\/b\u003e is a straightforward process that complements your current Veritas commitments. Although this is a service plan rather than software to install, activation steps ensure you are enrolled and that service delivery can be triggered efficiently when needed. Follow these guidance steps to activate and maintain coverage:\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003e\n\u003cb\u003eVerify eligibility:\u003c\/b\u003e Confirm you hold an active Support Agreement for both Appliance and Software and that your deployment is in a Supported Configuration. This lays the groundwork for a smooth enrollment.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eGather contract information:\u003c\/b\u003e Collect your current contract numbers, appliance model identifiers, serial numbers, and any relevant ordering details to facilitate a quick enrollment review with Veritas Support.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eRequest Extended Appliance Support:\u003c\/b\u003e Contact your Veritas account representative or the designated support channel to initiate the 12-month Extended Appliance Support enrollment, specifying the policy coverages and desired start date.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eConfirm service scope:\u003c\/b\u003e Ensure both Appliance and Software components are included under the extension, and confirm that the configuration remains within the Supported Configuration parameters to avoid gaps in coverage.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eReceive formal confirmation:\u003c\/b\u003e Obtain written confirmation of enrollment, including start and end dates, service levels, and any regional or customer-specific considerations.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003ePlan for on-site triggers:\u003c\/b\u003e Establish internal escalation pathways so your team can quickly reach Veritas support if on-site intervention becomes necessary, including access to replacement parts when required to restore operations rapidly.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch2\u003eFrequently asked questions\u003c\/h2\u003e\n\u003cul\u003e \u003cli\u003e\n\u003cb\u003eQ: What is Veritas Extended Appliance Support?\u003c\/b\u003e A: It is a 1-year extended service for Veritas Appliance customers with an active Support Agreement for Appliance and Software in a Supported Configuration, offering on-site support when required and providing value through enhanced reliability and faster problem resolution.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eQ: Who is eligible?\u003c\/b\u003e A: Eligibility requires an active Support Agreement for both Appliance and Software and operation within a Supported Configuration. NetBackup Flex Scale deployments are not covered by this program.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eQ: What does on-site support include?\u003c\/b\u003e A: On-site support is provided when Veritas determines it is necessary, and it includes the delivery of applicable parts as required to restore service and minimize downtime for critical workloads.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eQ: How long does the coverage last?\u003c\/b\u003e A: The coverage spans 12 months from the activation date, designed to align with annual budgeting and procurement cycles for organizations, including government sectors.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eQ: Is NetBackup Flex Scale covered?\u003c\/b\u003e A: No. Extended Appliance Support is not applicable to NetBackup Flex Scale, so customers with Flex Scale deployments should review alternative Veritas support options tailored to that architecture.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eQ: How do I activate or renew?\u003c\/b\u003e A: Activation or renewal is handled through your Veritas account team or the official support channel. You’ll provide contract details and indicate the desired start date, after which you’ll receive formal confirmation of coverage and service levels.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"Veritas","offers":[{"title":"Default Title","offer_id":45918863458530,"sku":"12779661","price":1660.05,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0609\/9510\/9090\/files\/175344035.jpg?v=1755493520","url":"https:\/\/pegasussonline.com\/products\/veritas-extended-appliance-support-extended-service-1-year-service-itial-12mo-gov-1","provider":"PEGASUSS ","version":"1.0","type":"link"}