{"product_id":"veritas-extended-appliance-support-service-1-year-initial-12mo-gov-65tb","title":"Veritas Extended Appliance Support Service 1 Year Initial 12Mo Gov 65Tb","description":"\u003cdiv\u003e\n\u003cp\u003eThe Veritas Extended Appliance Support is a comprehensive, one-year service plan designed to protect and optimize your Veritas Appliance investment. Built for reliability and uptime, this extended coverage ensures your appliance and software stay in peak condition within a supported configuration, delivering fast, expert assistance when you need it most. Whether deployed in a government, enterprise, or mission-critical environment, this 12-month Gov-friendly program provides a structured path to ongoing performance, reducing downtime and preserving operational productivity across your Veritas ecosystem. With a focus on proactive care, timely on-site responses, and clear service deliverables, the Extended Appliance Support helps you safeguard your data, maximize your hardware and software investments, and maintain continuity in demanding workloads that depend on Veritas technology. Experience the peace of mind that comes with knowing your support team is ready to assist—minimizing disruption and extending the life of your Veritas Appliance through every stage of its lifecycle. \u003c\/p\u003e \u003cul\u003e \u003cli\u003e\n\u003cb\u003eComprehensive One-Year Coverage:\u003c\/b\u003e Enjoy a full 12-month period of dedicated service for your Veritas Appliance and Software operating in a Supported Configuration. The plan emphasizes ongoing performance, regular maintenance, and reliable issue resolution to keep your systems running smoothly and efficiently.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eProfessional On-Site Support with Parts Delivery:\u003c\/b\u003e When on-site assistance is required, Veritas commits to a professional assessment and timely dispatch of parts to restore full functionality quickly, reducing downtime and minimizing business impact.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eInvestment Protection and Increased Reliability:\u003c\/b\u003e Extend the life of your investment with proactive support designed to protect your hardware and software from unexpected failures, helping you maintain consistent productivity and long-term operational success.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eExclusivity and Focused Appliance Support:\u003c\/b\u003e This Extended Appliance Support is tailored specifically for Veritas Appliances and does not apply to NetBackup Flex Scale, ensuring specialized expertise and resources aligned to your appliance’s unique needs.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003ePeace of Mind and Fast Response:\u003c\/b\u003e With dedicated professional support available, you can expect quicker issue resolution, enhanced system reliability, and minimized downtime—allowing your teams to stay focused on core workloads and high-value tasks.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch3\u003eTechnical Details of Veritas Extended Appliance Support Service\u003c\/h3\u003e \u003cul\u003e \u003cli\u003e\n\u003cb\u003eService Duration:\u003c\/b\u003e 1 Year\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eApplicable to:\u003c\/b\u003e Veritas Appliance customers with a valid Support Agreement\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eService Type:\u003c\/b\u003e Extended Service\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eOn-Site Support:\u003c\/b\u003e Provided upon Veritas’s determination\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eExclusions:\u003c\/b\u003e Not applicable to NetBackup Flex Scale\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch3\u003eHow to Install Veritas Extended Appliance Support\u003c\/h3\u003e \u003cul\u003e \u003cli\u003e\n\u003cb\u003eStep 1:\u003c\/b\u003e Ensure you have a valid Support Agreement for your Veritas Appliance.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eStep 2:\u003c\/b\u003e Contact Veritas customer support to confirm your service needs and eligibility.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eStep 3:\u003c\/b\u003e Once confirmed, receive guidance on how to complete the purchase and activate the Extended Service.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eStep 4:\u003c\/b\u003e After activation, maintain regular communication with Veritas support for any assistance you may require during the service period.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch3\u003eFrequently Asked Questions\u003c\/h3\u003e \u003cul\u003e \u003cli\u003e\n\u003cb\u003eWhat is included in the Extended Appliance Support?\u003c\/b\u003e The Extended Appliance Support includes full coverage for your Appliance and Software, professional on-site support as needed, and assistance to ensure your systems are operating efficiently.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eIs this support available for NetBackup Flex Scale?\u003c\/b\u003e No, the Extended Appliance Support is not applicable to NetBackup Flex Scale. This support is specifically designed for other Veritas Appliance models.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eHow do I know if I’m using a Supported Configuration?\u003c\/b\u003e Please refer to the Veritas Appliance Services documentation or contact Veritas support for details on supported configurations.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eWhat should I do if I need on-site support?\u003c\/b\u003e If you believe you require on-site support, contact Veritas customer support for an assessment. They will determine if on-site assistance is necessary and arrange the appropriate service response.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"Veritas","offers":[{"title":"Default Title","offer_id":45921304183010,"sku":"12784219","price":1547.52,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0609\/9510\/9090\/files\/175339825_81a8fa18-9094-4759-9822-4d4267f18211.jpg?v=1755490367","url":"https:\/\/pegasussonline.com\/products\/veritas-extended-appliance-support-service-1-year-initial-12mo-gov-65tb","provider":"PEGASUSS ","version":"1.0","type":"link"}