{"product_id":"veritas-extended-appliance-support-service-1-year-itial-12mo-acd-65tb","title":"Veritas Extended Appliance Support Service 1 Year Itial 12Mo Acd 65Tb","description":"\u003cdiv\u003e\n\u003cp\u003e\u003cb\u003eVeritas Extended Appliance Support Service 1 Year Itial 12Mo Acd 65Tb\u003c\/b\u003e provides dedicated, year-long coverage for Veritas appliances operating in a Supported Configuration. This comprehensive Extended Service ensures that both your appliance hardware and the accompanying software receive reliable, timely assistance from Veritas experts whenever issues arise. By focusing on minimizing downtime and keeping critical workflows running, this program helps you maximize productivity and maintain business continuity throughout the year. Specifically designed for customers with an active Support Agreement for Appliance and Software, the service emphasizes practical on-site and remote support options, with on-site response reserved for situations where Veritas determines it is required, including the delivery of any applicable parts. Note that Extended Appliance Support is not applicable to NetBackup Flex Scale. The offering is tailored for Veritas appliance environments and is compatible with 65Tb configurations, aligning with your maintenance schedules and budgeting cycles so you can plan upgrades and maintenance with confidence.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e\n\u003cb\u003eComprehensive 12-month coverage for Veritas appliance hardware and software.\u003c\/b\u003e Benefit from expert engineering and integrated support across both the physical device and its software stack, ensuring coordinated troubleshooting and faster resolutions for complex issues.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eFlexible support model with remote and on-site options.\u003c\/b\u003e Remote assistance remains available for many issues to minimize downtime, while on-site support is provided only when Veritas determines it is necessary, potentially including delivery of replacement parts to restore service quickly.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eClear eligibility and scope.\u003c\/b\u003e Requires a valid Support Agreement for Appliance and Software and operation of the appliance in a Supported Configuration, with 12 months of coverage designed to maximize uptime and align with your change management processes.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eAppliance-family focus with practical exclusions.\u003c\/b\u003e Specifically tailored for Veritas appliances, this service does not apply to NetBackup Flex Scale, ensuring accurate coverage that matches your product family and deployment model.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eStrategic benefits for uptime and budgeting.\u003c\/b\u003e The 12-month program supports proactive maintenance, predictable support cycles, and a defined roadmap for upgrades, maintenance windows, and business continuity planning.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch3\u003eTechnical Details of Veritas Extended Appliance Support Service 1 Year Itial 12Mo Acd 65Tb\u003c\/h3\u003e\n\u003cp\u003eThe following technical aspects summarize how this service works within a Veritas appliance environment. This section draws on the service scope and governance described in the product overview and focuses on practical outcomes for IT operations and service management.\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003e\n\u003cb\u003eCoverage duration:\u003c\/b\u003e 12 months of service from activation, providing a predictable maintenance window and renewal cadence that aligns with annual budgeting and planning cycles.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eScope of support:\u003c\/b\u003e Inclusive of Veritas appliance hardware and accompanying software, delivered under a Supported Configuration to minimize compatibility risks and streamline issue resolution.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eSupport delivery model:\u003c\/b\u003e Remote assistance is available for many incidents to expedite resolution. On-site support is reserved for situations where an on-site response is determined to be necessary, and may include delivery of applicable parts.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eEligibility requirements:\u003c\/b\u003e A valid Support Agreement for Appliance and Software is required, along with operation of the appliance within a Supported Configuration.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eExclusions and limitations:\u003c\/b\u003e Not applicable to NetBackup Flex Scale. The service focuses on Veritas appliance families and configurations that are covered under the agreement.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eValue proposition:\u003c\/b\u003e Access to Veritas engineers with hardware-software expertise, alignment with maintenance windows, and a structured path to minimize downtime and protect critical workloads throughout the year.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch4\u003eHow to install Veritas Extended Appliance Support Service 1 Year Itial 12Mo Acd 65Tb\u003c\/h4\u003e\n\u003cul\u003e \u003cli\u003e\n\u003cb\u003eConfirm eligibility and configuration:\u003c\/b\u003e Verify that your Veritas appliance is covered by a valid Support Agreement for Appliance and Software and that the device operates in a Supported Configuration. Ensure you have the 12-month coverage aligned with your procurement and renewal timelines.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eInitiate service activation:\u003c\/b\u003e Contact your Veritas account manager or support portal to initiate the Extended Appliance Support enrollment, providing relevant product identifiers and the appliance family (65Tb configurations) to ensure proper alignment.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eSchedule the service window:\u003c\/b\u003e Coordinate maintenance windows and incident response expectations with Veritas; establish preferred times for remote assistance or on-site visits if required.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eSet up escalation and communication paths:\u003c\/b\u003e Define primary contacts, escalation procedures, and notification preferences to ensure timely responses and transparent status updates during incidents.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eDocument and integrate with IT processes:\u003c\/b\u003e Record the extended service in your CMDB and reflect it in change management plans, asset inventories, and budgeting documents to maintain clear governance and traceability.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch3\u003eFrequently asked questions\u003c\/h3\u003e\n\u003cul\u003e \u003cli\u003e\n\u003cb\u003eWhat is included in Veritas Extended Appliance Support Service 1 Year Itial 12Mo Acd 65Tb?\u003c\/b\u003e It covers Veritas appliance hardware and the accompanying software for a 12-month period, with access to Veritas experts for remote assistance and on-site support when necessary, including parts delivery if required. It is designed for appliances operating in a Supported Configuration and excludes NetBackup Flex Scale.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eHow long does the service last?\u003c\/b\u003e The service lasts for 12 months from activation, offering a stable, year-long coverage plan that supports budgeting, maintenance scheduling, and predictable support timelines.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eIs on-site support guaranteed?\u003c\/b\u003e No. On-site support is provided only when Veritas determines it is required to remediate hardware faults, firmware issues, or software conflicts, and it may include delivery of replacement parts. Remote assistance remains available for many issue types.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eWho is eligible for this service?\u003c\/b\u003e Customers must hold a valid Support Agreement for Appliance and Software and operate the Veritas appliance in a Supported Configuration to receive 12 months of coverage.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eIs NetBackup Flex Scale covered by this service?\u003c\/b\u003e No. This Extended Appliance Support does not apply to NetBackup Flex Scale, as the service is tailored to Veritas appliance families.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eHow does this service help my organization?\u003c\/b\u003e By delivering timely, expert-led support for both hardware and software, it reduces downtime, accelerates incident resolution, and aligns with maintenance windows, budgeting cycles, and business continuity planning — helping you maintain critical operations with confidence.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"Veritas","offers":[{"title":"Default Title","offer_id":45918806704354,"sku":"12822139","price":1547.52,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0609\/9510\/9090\/files\/175341837.jpg?v=1755492411","url":"https:\/\/pegasussonline.com\/products\/veritas-extended-appliance-support-service-1-year-itial-12mo-acd-65tb","provider":"PEGASUSS ","version":"1.0","type":"link"}