Description
Introducing the Lenovo Advanced Service + Premier Support, a comprehensive extended service plan designed to deliver unparalleled technical support and maintenance for your Lenovo products. With a 3-year commitment, this service ensures that you receive prompt assistance precisely when you need it, allowing you to focus on your work without worrying about technical hiccups.
- 24/7 Availability: Enjoy around-the-clock access to support services, ensuring that expert assistance is just a call away, any time of the day or night.
- Rapid Response Time: Experience peace of mind with a 2-hour parts and labor service response time. This means your issues are addressed quickly, reducing downtime and increasing productivity.
- On-site Maintenance: Don’t worry about traveling for repairs! Our on-site service brings the support to your doorstep, allowing for a seamless resolution of any technical challenges you encounter.
- Comprehensive Parts Replacement: With parts replacement service included, you can rely on dependable efficiency. This feature ensures that any faulty components are replaced swiftly, keeping your technology running optimally.
- Cost-Efficient Service Characteristics: The combination of parts and labor coverage minimizes inventory costs for your business while maximizing dependability and efficiency in service delivery.
Technical Details of Product
- Service Type: Advanced Service + Premier Support
- Service Duration: 3 Years
- Service Availability: 24 x 7
- Response Time: 2 Hours for Parts and Labor
- Service Mode: On-site Maintenance
- Coverage: Parts & Labor for your convenience
How to Install
To get started with your Lenovo Advanced Service + Premier Support, simply follow these steps:
- Purchase the service plan through an authorized Lenovo retailer or directly from the Lenovo website.
- Register your service plan by entering your product details and service code on the Lenovo support page.
- Keep your service documentation handy for reference whenever you need to access support.
- In case of a technical issue, contact Lenovo support using the provided hotline or web portal for immediate assistance.
Frequently Asked Questions
1. What is covered under the Lenovo Advanced Service + Premier Support?
This service plan covers parts and labor for repairs, on-site support, and includes 24/7 technical assistance to ensure your systems operate smoothly.
2. How quickly can I expect a technician to arrive?
With a guaranteed 2-hour response time for parts and labor, you can expect timely support without unnecessary delays.
3. Is there an option to extend my service beyond three years?
Yes, Lenovo offers options to renew or upgrade your service plan before the expiration of the current service term.
4. Can I transfer my service plan to another device?
Service plans are typically linked to the specific device; however, you should contact Lenovo support for personalized assistance regarding transfers.
5. What do I do if I need service outside business hours?
With 24/7 support included in the plan, you can reach out to Lenovo’s support team at any time, day or night, for assistance.
Customer reviews
Showing - Of Reviews