At Pegasuss we are here to help you deal with any issues that might occur. As long as you meet the terms and conditions that are stated in our return policy you will most likely be able to make an exchange or return a product. Please note that not all items are covered by our returns policy and we reserve the right to change this policy at any time.
Return Authorization (RA) Information
• Shipping and handling charges are non refundable.
• All exchanges and/or returns are subject to approval. Although we would like to accommodate everyone, there are certain items that are not returnable, such as: ipods, software, hard-drives, and accessories just to name a few. Please contact one of our account executives if you should have any questions.
• All exchanges and returns require a RA (return authorization) number.
• An RA (return authorization) number must be requested within 7 days of receipt of the merchandise.
• After 7 days please contact the manufacturer directly.
• The return package must be received within 10 business days of the RMA issue date.
• All items must be returned in "as new" condition in the original packaging and have all accessories, blank warranty cards, and user's manual.
• 1-7 days: Customer is responsible for paying a mandatory 20% restocking fee, and is also responsible for paying all shipping and handling charges for both ways.
• Software cannot be returned.
Open Box Items
• Open box items are not eligible for return unless specified otherwise.
• Please refer to the manufacturers warranty agreement after the 7th day of receiving your equipment.
• Defective products are only exchanged and no refunds are authorized.
Pegasuss Elecrtonics will verify serial numbers and claimed defects prior to shipment of