Allied Telesis Net.Cover Advanced - 3 Year - Service

Enhance the reliability and efficiency of your network with the Allied Telesis Net.Cover Advanced - 3 Year Service. This comprehensive service plan is meticulously designed to provide dedicated support, ensuring your network operates at its best while minimizing downtime and maintaining business continuity.

• Comprehensive Support: Net.Cover Advanced offers extensive technical support tailored to your network's needs, covering everything from standard enterprise connectivity to advanced IP voice, video, security, and data delivery solutions.
• Proactive Services: With a strong focus on risk mitigation and high availability, the service plan includes proactive measures that help you avoid potential issues before they impact your operations.
• Multi-Level Technical Phone Support: Enjoy peace of mind with our multi-level technical support, ensuring that you receive the assistance you need, when you need it. Priority queuing means faster access to expert advice.
• Advanced Product Replacement: In the event of a hardware failure, our advanced product replacement service ensures that you receive a replacement unit quickly, minimizing downtime and keeping your network running smoothly.
• Next Business Day Response: Experience maximum efficiency with our Next Business Day replacement service. We understand that time is critical; therefore, we strive to provide quick and reliable responses to ensure minimal disruption.

Technical Details of Product

• Service Duration: 3 Years
• Support Coverage: Access edge to core network components
• Support Areas: Enterprise connectivity, IP voice, video, security, data delivery
• Response Time: Next Business Day for replacements
• Service Type: Comprehensive technical support and proactive services

How to Install

Installing your Allied Telesis Net.Cover Advanced service is simple:

1. Purchase the Net.Cover Advanced service plan through your preferred vendor or directly from Allied Telesis.
2. Once purchased, you will receive a confirmation email detailing your service plan and support contact information.
3. Keep the service details handy for reference when you require support.
4. To access technical support, simply call the support number provided in your confirmation email and follow the prompts for priority assistance.
5. In case of hardware failure, follow the replacement instructions included in your service plan documentation to ensure prompt service.

Frequently Asked Questions

• What is included in the Net.Cover Advanced service? The Net.Cover Advanced service includes comprehensive technical support, proactive services, advanced product replacement, and Next Business Day response for replacements.
• How can I contact technical support? You can contact technical support through the dedicated phone number provided in your service plan confirmation email. Priority queuing ensures you get the help you need promptly.
• What if I experience a hardware failure? If you experience a hardware failure, contact technical support immediately. Our advanced product replacement service guarantees a replacement unit will be shipped to you Next Business Day.
• Is there a limit to the number of support calls I can make? No, there is no limit to the number of support calls you can make. Our goal is to ensure your network runs smoothly and efficiently at all times.
• Can I renew my Net.Cover Advanced service after three years? Yes, you can renew your Net.Cover Advanced service at the end of the three-year period. Our team will reach out to you with renewal options and the necessary steps.