Allied Telesis Net.Cover Advanced - Extended Service - 5 Year - Service

The Allied Telesis Net.Cover Advanced - Extended Service - 5 Year is the ultimate solution for ensuring the optimal performance and reliability of your network. This comprehensive service plan is designed to provide dedicated support, allowing you to focus on your core business while we take care of your network needs. With robust features and benefits, Net.Cover guarantees peace of mind for your networking infrastructure.

• Comprehensive Technical Support: Enjoy multi-level technical phone support, ensuring that you have access to expert assistance when you need it most. Our priority queuing system means your issues will be addressed without unnecessary delays.
• Proactive Risk Mitigation: Net.Cover includes superior risk mitigation measures to prevent potential issues before they arise, ensuring high availability and business continuity for your operations.
• Next Business Day Replacement Service: With our commitment to providing maximum efficiency, you will benefit from a next business day replacement service, minimizing downtime and keeping your network running smoothly.
• Flexible Service Contract: Purchase the Net.Cover support contract at any time, with conditions for warranty-expired products or those with a lapsed contract. This flexibility allows you to tailor your support needs as your business evolves.
• Extended 5-Year Coverage: Enjoy the assurance of a 5-year service duration, providing you with dependable support and maintenance to protect your network investment and enhance overall reliability.

Technical Details of the Product

• Service Duration: 5 Years
• Support Type: Multi-level Technical Phone Support
• Replacement Service: Next Business Day Replacement
• Coverage: Comprehensive support from access edge to core components
• Application Support: Enterprise connectivity, IP voice, video, security, and data delivery

How to Install

To install the Allied Telesis Net.Cover Advanced service contract, follow these steps:

1. Purchase the Allied Telesis Net.Cover Advanced service contract through an authorized distributor or directly via the Allied Telesis website.
2. Register your products covered under the Net.Cover plan by providing the necessary details, including serial numbers and any warranty information.
3. Once registered, you will receive confirmation of your service contract, along with details on how to access technical support.
4. If you encounter any issues, simply call the technical support number provided or use the online support portal to get assistance.
5. In case of hardware failure, request a replacement through the support channels, and expect delivery by the next business day.

Frequently Asked Questions

• What is included in the Net.Cover Advanced service? The service includes comprehensive technical support, next business day replacement service, and proactive risk mitigation measures to ensure network uptime and reliability.
• Can I purchase the Net.Cover service for expired products? Yes, you can purchase a support contract for warranty-expired products or those with a lapsed contract, though conditions may apply.
• How do I contact technical support? You can contact technical support through the dedicated phone number provided upon registration of your service contract or via the online support portal.
• What is the response time for the next business day replacement service? The replacement service is designed to ensure that you receive the necessary equipment by the next business day, minimizing downtime effectively.
• How does the 5-year coverage benefit my business? The extended coverage ensures that your network investment is protected over a longer period, providing peace of mind and better budget planning for ongoing support needs.