Allied Telesis Net.Cover Advanced Support - 5 Year - Warranty

The Allied Telesis Net.Cover Advanced Support - 5 Year Warranty is a premium support plan tailored to ensure the continuous operation of your network infrastructure. With exceptional technical assistance and proactive measures, this service offers an unmatched safety net for your critical network components. Enjoy peace of mind knowing you’re backed by a leading name in network support.

• Comprehensive Coverage: Gain access to dedicated technical support for both hardware and software. This ensures you have the resources needed to efficiently handle any network challenges that may arise.
• Priority Support: Experience multi-level technical phone support with priority queuing. This allows you to resolve critical issues swiftly without enduring long wait times.
• Advanced Product Replacement: Benefit from the advanced product replacement service which guarantees swift and efficient handling of any mishaps, significantly reducing downtime for your network.
• Next Day Replacement Service: Enjoy peace of mind with a next-day replacement service response time, ensuring your network remains operational with minimal interruption.
• 5-Year Service Duration: Secure your network's future with a five-year contract designed to maximize operational efficiency and deliver precise results over an extended period.

Technical Details of Product

• Support Duration: 5 Years
• Service Type: Advanced Technical Support
• Response Time: Next Day Replacement
• Support Coverage: Hardware & Software
• Availability: All network components including access edge and core components

How to Install

To activate your Allied Telesis Net.Cover Advanced Support, follow these simple steps:

1. Purchase the Net.Cover contract through an authorized Allied Telesis distributor or directly from the Allied Telesis website.
2. Register your product on the Allied Telesis support portal by providing the necessary information, including your purchase details and product serial number.
3. Once registered, you’ll receive confirmation of your support plan, detailing the benefits and how to access support services.
4. For any issues, reach out to the dedicated support line, where trained professionals will assist you in troubleshooting and resolving your network problems.

Frequently Asked Questions

• What does the Net.Cover support include? The Net.Cover support encompasses comprehensive technical support for both hardware and software, priority queuing, advanced product replacement, and next-day replacement services.
• Can I purchase Net.Cover support for products with an expired warranty? Yes, Net.Cover support contracts can be purchased at any time, though conditions may apply for warranty-expired products or those with a lapsed contract.
• What is the response time for support requests? The response time for advanced product replacement is next day, ensuring minimal disruption to your network operations.
• Is the 5-Year service duration flexible? The 5-Year service duration is standard; however, additional coverage options may be available depending on your specific needs.
• How can I contact support? You can contact support through the dedicated technical support phone line provided in your Net.Cover service confirmation.