Ambir Expedited Service Agreement (ESA) - Extended Warranty - 1 Year / 2 Incident - Warranty

The Ambir Expedited Service Agreement (ESA) is designed to ensure that your Ambir scanner remains operational without unnecessary downtime. By extending your standard warranty, the ESA program guarantees peace of mind while offering advanced replacement services to keep your business running smoothly. With the Ambir ESA, you can protect your investment and ensure that you receive the best possible support for your scanning needs.

• Extended Warranty Coverage: The Ambir ESA adds an additional year of warranty coverage to your eligible Ambir scanner, extending your protection beyond the standard warranty period of 2 or 3 years, depending on the product family.
• Expedited Advanced Replacement: Should your scanner require replacement, the ESA provides advanced product replacement service, ensuring you receive a replacement unit within 2 business days. This efficient service minimizes downtime and allows you to continue your operations without interruption.
• Robust U.S. Support: As an ESA customer, you gain access to Ambir's dedicated U.S.-based support team. This includes remote troubleshooting assistance to address any issues you might encounter, ensuring you have expert help when you need it most.
• Peace of Mind: Knowing that you have extended warranty coverage and expedited replacement services means you can focus on your business. The ESA offers the reassurance that any product failures will be swiftly managed, keeping your workflow optimal.
• Convenient Returns: In the unlikely event that your scanner needs to be replaced, the ESA also provides a call tag for the return of the non-working unit, making the process hassle-free for you.

Technical Details of the Product

• Coverage Duration: 1 additional year
• Replacement Limit: Up to 2 incidents per year/per unit
• Replacement Service: 2nd business day advanced replacement
• Support: U.S.-based support team for troubleshooting
• Eligibility: Available for customers in the continental United States only

How to Install

To activate your Ambir ESA, follow these simple steps:

1. Purchase the Ambir ESA through the official Ambir website or an authorized reseller.
2. Once purchased, you will receive a confirmation email with your ESA details.
3. Keep your ESA confirmation on file for reference when you need to contact support.
4. If you encounter a problem with your Ambir scanner, reach out to the U.S.-based support team for assistance.
5. If a replacement is needed, the support team will process your request for a 2nd business day replacement and provide you with a call tag for the return of your malfunctioning unit.

Frequently Asked Questions

• Who is eligible for the Ambir ESA?
  The ESA is available to customers located in the continental United States who have purchased an eligible Ambir scanner.
• How many replacements can I request under the ESA?
  Customers can request up to 2 advanced replacements per year for each unit covered under the ESA.
• What is the turnaround time for receiving a replacement unit?
  The ESA guarantees a replacement scanner within 2 business days after your request has been processed.
• Is there a cost associated with returning the non-working scanner?
  No, the ESA provides a call tag for the return of the non-working unit at no additional charge to you.
• How do I contact support if I need assistance?
  You can reach out to the U.S.-based support team via the contact information provided in your ESA confirmation email.