Description
The Ambir Expedited Service Agreement (ESA) is an essential investment for anyone using an Ambir scanner. This extended warranty program ensures that your scanner remains operational, minimizing downtime and allowing your business to run smoothly. With the Ambir ESA, you not only protect your investment but also gain access to advanced support services tailored to your scanning needs.
- Extended Warranty Coverage: The Ambir ESA provides an additional year of warranty coverage, extending protection beyond the standard warranty period of 2 or 3 years, depending on your scanner model.
- Expedited Advanced Replacement: In the event of a malfunction, the ESA ensures you receive a replacement unit within just 2 business days, significantly reducing downtime and keeping your operations uninterrupted.
- Robust U.S. Support: As an ESA customer, you have access to Ambir's dedicated U.S.-based support team. This includes remote troubleshooting assistance to resolve any issues quickly and efficiently.
- Peace of Mind: With the ESA, you gain reassurance knowing that any product failures will be swiftly managed, allowing you to focus on your business’s core activities without worry.
- Convenient Returns: If a replacement is necessary, the ESA offers a call tag for the return of your non-working unit, making the return process hassle-free.
Technical Details of the Product
- Coverage Duration: 1 additional year
- Replacement Limit: Up to 2 incidents per year/per unit
- Replacement Service: 2nd business day advanced replacement
- Support: U.S.-based support team for troubleshooting
- Eligibility: Available for customers in the continental United States only
How to Install
Activating your Ambir ESA is simple and straightforward. Follow these easy steps:
- Purchase the Ambir ESA through the official Ambir website or an authorized reseller.
- After your purchase, you will receive a confirmation email with your ESA details.
- Keep your ESA confirmation on file for reference when contacting support.
- If you experience an issue with your Ambir scanner, reach out to the U.S.-based support team for assistance.
- If a replacement is necessary, the support team will process your request for a 2nd business day replacement and provide you with a call tag for the return of your malfunctioning unit.
Frequently Asked Questions
- Who is eligible for the Ambir ESA? The ESA is available to customers located in the continental United States who have purchased an eligible Ambir scanner.
- How many replacements can I request under the ESA? Customers can request up to 2 advanced replacements per year for each unit covered under the ESA.
- What is the turnaround time for receiving a replacement unit? The ESA guarantees a replacement scanner within 2 business days after your request has been processed.
- Is there a cost associated with returning the non-working scanner? No, the ESA provides a call tag for the return of the non-working unit at no additional charge to you.
- How do I contact support if I need assistance? You can reach out to the U.S.-based support team via the contact information provided in your ESA confirmation email.
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