APC by Schneider Electric 1 Year NBD 1P Advantage Plan for Smart-UPS 15K

This 1 Year NBD 1P Advantage Plan is a premium service agreement designed for single-phase APC UPS and PDUs, specifically supporting the Smart-UPS 15K systems. It delivers rapid, on-site remediation when problems arise, with comprehensive coverage that includes parts, labor, and travel. By combining expert field service with a guaranteed Next-Business-Day response, this plan helps protect your critical load during power disturbances and mitigates downtime for your business critical infrastructure.

• Comprehensive remedial repairs are provided throughout the agreement year to restore UPS and PDU performance quickly, addressing hardware faults, component wear, and other faults that could threaten uptime. This ensures your critical applications stay online even during extended power events.
• Dispatch of qualified service personnel means repairs are handled by technicians who have specialized training in APC Smart-UPS 15K systems and related PDUs. You benefit from precise troubleshooting, certified repair work, and on-site expertise that reduces the risk of misdiagnosis and recurring issues.
• All-inclusive coverage includes parts, labor, and travel costs, so there are no surprise invoices when a fault is diagnosed and repaired under the plan. This transparent approach helps you budget for maintenance and protects your total cost of ownership.
• Next-Business-Day response provides a prioritized service window, ensuring on-site arrival and repair typically within the next business day after a fault is reported. This rapid response is designed to minimize downtime and maintain continuous power for mission-critical operations.
• Single-year protection for large-scale, single-phase power systems tailored to the needs of the Smart-UPS 15K, with convenient renewal options to extend coverage as your operational requirements evolve. The plan complements existing hardware warranties by delivering proactive, reactive, and hands-on support when you need it most.

Technical Details of APC by Schneider Electric 1 Year NBD 1P Advantage Plan for Smart-UPS 15K

• Plan type: Advantage Plan (1 year)
• System compatibility: Designed for single-phase UPS and PDUs, including APC Smart-UPS 15K models
• Coverage: Remedial repairs during the agreement year
• Inclusions: Parts, labor, and travel costs are included
• Service level: Next-Business-Day on-site response for standard coverage
• Service model: On-site repair capability provided via dispatched qualified technicians

How to Install APC by Schneider Electric 1 Year NBD 1P Advantage Plan for Smart-UPS 15K

Activating this Advantage Plan is straightforward and designed to integrate seamlessly with your existing APC infrastructure. Begin by confirming that your equipment is eligible for single-phase UPS and PDUs, specifically the Smart-UPS 15K configuration, and ensure you have the appropriate serial numbers and model identifiers. Proceed to purchase or activate the plan through the authorized APC channel, providing essential details such as device serials, installation location, and the primary point of contact for service. Once the plan is activated, it is linked to your account and to the covered equipment, enabling automatic eligibility for remedial repairs and the Next-Business-Day on-site response when a fault is reported. In the event of a fault, you or your designated administrator should submit a service request through the standard APC support channel or your channel partner, describing the observed issue and providing any available diagnostics. A qualified technician will be dispatched with the necessary replacement parts and tools to perform the repair, and the work will be completed in accordance with the terms of the plan. To maximize uptime, keep your equipment records up to date, including locations, contact information, and any recent alarm history, so service teams can respond quickly and precisely when you need it most.

Frequently asked questions

• What does the 1 Year NBD 1P Advantage Plan cover? The plan provides remedial repairs during the agreement year, the dispatch of qualified service personnel, and coverage for parts, labor, and travel costs, with Next-Business-Day on-site response for standard coverage. It is tailored for single-phase UPS and/or PDUs, specifically Smart-UPS 15K configurations.
• Which equipment is eligible? The plan is designed for single-phase UPS and PDUs, with particular applicability to APC Smart-UPS 15K systems. Confirm eligibility with your APC channel partner or support representative when purchasing the plan.
• How fast will service arrive after I report a problem? The plan includes a Next-Business-Day response for standard on-site service, meaning a technician is scheduled to arrive on-site by the next business day after the service request is opened, subject to coverage area and availability.
• Are parts and labor included in the plan? Yes. The plan covers replacement parts, labor for the repair, and travel costs for the service personnel related to covered incidents, helping you avoid unexpected maintenance expenses.
• What if the issue is not resolved on the first visit? If a fault requires additional parts or follow-up work, subsequent on-site visits may be scheduled within the terms of the plan to complete remediation as needed, ensuring the system returns to full operation as quickly as possible.
• How do I activate or renew the plan? Activation typically occurs through an APC authorized channel, where you provide device details (model, serials) and contact information. Renewal options are available to extend protection beyond the initial 12 months, helping you maintain continuous coverage for your power-critical assets.