APC by Schneider Electric Advantage Ultra Service Plan — Extended Service for 0–80 kVA UPS (1 Year)

The APC by Schneider Electric Advantage Ultra Service Plan is a comprehensive, one-year extended service designed to maximize uptime for critical power systems. Tailored for APC 0–80 kVA uninterruptible power supplies (UPS), this on-site maintenance program combines proactive care with rapid, expert support so your business stays online when it matters most. With a focus on reliability, predictable costs, and minimal disruption, this service plan is an essential investment for data centers, healthcare facilities, manufacturing floors, and any operation where power continuity is non-negotiable. By aligning skilled APC technicians with your UPS, the Ultra Service Plan delivers timely preventive maintenance, validated performance checks, and fast parts replacement to keep your power protection robust and dependable.

• On-site expertise and proactive care: This service plan brings APC-certified technicians to your facility, performing scheduled preventive maintenance, functional tests, and health checks to identify potential issues before they affect operations. Regular inspections cover battery health, cooling, ventilation, and load evaluation, ensuring your 0–80 kVA UPS stays in peak condition and ready to handle unexpected demand. With the emphasis on reliability, your team gains confidence knowing trained professionals are overseeing critical power infrastructure on a routine basis.
• Comprehensive parts and labor coverage: The Advantage Ultra Service Plan includes replacement parts and all labor necessary to restore full UPS functionality. By bundling parts with skilled repair, you avoid surprise repair bills and reduce downtime costs. This coverage is designed to streamline budgeting for maintenance while delivering rapid resolution when components wear out or fail, so you can maintain service levels without interruption.
• Broad 0–80 kVA UPS compatibility: Specifically crafted for APC’s wide range of 0–80 kVA UPS systems, this plan delivers consistent service quality across multiple models within the same capacity class. Whether you operate a compact 20 kVA unit or a robust 80 kVA configuration, you’ll benefit from standardized, dependable support that aligns with your equipment’s power requirements and performance expectations.
• Preventive maintenance and performance verification: Beyond repairs, the plan emphasizes ongoing maintenance and performance verification. Expect battery health assessments, firmware updates where applicable, calibration, and functional testing to verify load handling, efficiency, and protection features. This proactive approach helps minimize unplanned outages and extends the lifespan of your UPS assets, delivering long-term value for power protection investments.
• Fast response, predictable uptime protection: With priority scheduling and efficient dispatch processes, the Advantage Ultra Service Plan minimizes downtime during planned maintenance or urgent repairs. Clear service windows, documented escalation paths, and transparent communication keep your IT and facilities teams informed, enabling them to plan around power protection activities with confidence.

Technical Details of APC by Schneider Electric Advantage Ultra Service Plan — Extended Service — 1 Year — Service 0 To 80kva Ups

• Service type: Extended service plan for APC UPS systems, focused on on-site maintenance and support.
• Duration: 12 months from activation or start date, providing a full year of coverage.
• Coverage model: On-site maintenance, parts replacement, and labor to restore UPS functionality; excludes third-party non-APC components unless specified.
• Compatible equipment: 0–80 kVA APC by Schneider Electric UPS models; compatibility confirmed at activation based on model and serial information.
• Geographic scope: On-site service within APC authorized territories; terms and response times governed by regional service level agreements and availability.

How to install APC by Schneider Electric Advantage Ultra Service Plan

• Confirm eligibility: Verify that your UPS falls within the 0–80 kVA range and that you’re securing the Advantage Ultra Service Plan for the correct model and serial number.
• Gather essential details: Have the UPS model, serial number, and any existing service contract information ready. This helps initiate activation and ensures accurate coverage mapping.
• Acquire or activate the plan: Purchase or activate the Advantage Ultra Service Plan through APC’s approved channels or your authorized distributor. Ensure activation aligns with your preferred start date.
• Schedule onboarding and maintenance windows: Coordinate with APC or your service provider to establish initial on-site visits and routine maintenance schedules that minimize disruption to operations.
• Prepare the site for on-site visits: Provide technician access, electrical clearance, and any required safety documentation. Have UPS room, load details, and nearby circuits available to expedite assessments.
• Monitor and document outcomes: After each on-site visit, review the maintenance report with your facilities or IT team, noting any recommendations, battery health notes, and firmware status to support ongoing risk mitigation.

Frequently asked questions

• Q: What exactly is included in the Advantage Ultra Service Plan? A: The plan provides on-site maintenance, parts and labor coverage for 1 year on 0–80 kVA APC UPS systems. It focuses on preventive maintenance, performance verification, and timely repairs to minimize downtime and protect critical loads.
• Q: Is on-site service guaranteed under this plan? A: Yes. The plan emphasizes on-site visits by APC-certified technicians to perform maintenance, diagnostics, and required repairs. Response times and scheduling are defined by regional service level agreements and technician availability.
• Q: Which UPS models are covered? A: The plan targets APC 0–80 kVA UPS units. Coverage is determined at activation based on model and serial number, ensuring compatibility with the equipment in your facility.
• Q: Are batteries, batteries replacements, or battery packs covered? A: Battery health checks and battery-related maintenance are part of preventive maintenance. Replacement parts and labor for batteries, when needed, are included within the plan’s scope, subject to terms and stock availability.
• Q: How do I activate or renew the plan? A: Activation typically occurs through APC’s authorized channels or your distributor. Renewal options are available before the current term ends, and upgrading or adjusting coverage can be discussed with your APC representative.
• Q: Does the plan include remote diagnostics? A: Remote diagnostics may be available as part of support services depending on the contract terms. On-site visits are a core element, with remote tools supplementing maintenance and monitoring where permitted by policy.