APC Advantage Ultra Service Plan — Extended Service (1 Year) for 20–25 kW UPS

The APC by Schneider Electric Advantage Ultra Service Plan delivers trusted, on-site protection for your 20 to 25 kilowatt UPS systems. Designed for businesses that depend on continuous power, this extended service program provides comprehensive maintenance, parts and labor coverage, and rapid on-site support to help minimize downtime and maximize uptime. With APC’s renowned expertise in critical power protection, you can budget confidently and rely on a service partner that keeps your data center, server room, or network closet operating at peak efficiency.

• On-site maintenance and parts & labor coverage for a full 12 months, ensuring predictable costs and rapid response for uptime-critical environments.
• Designed specifically for 20–25 kW UPS installations, aligning service with the exact scale and requirements of your power protection system.
• Professional parts replacement and preventive maintenance performed by certified APC technicians to sustain optimal performance and reliability.
• Priority dispatch and expert technical support to shorten downtime during unexpected events or routine maintenance windows.
• Peace of mind for mission-critical operations, with streamlined administration and clear service-level expectations designed for enterprise resilience.

Technical Details of APC by Schneider Electric Advantage Ultra Service Plan - Extended Service - 1 Year - Service 20 To 25kw Ups

• Plan type: Advantage Ultra Service Plan – Extended Service
• Duration: 1 year
• Service delivery: On-site maintenance, parts & labor
• Target equipment: APC by Schneider Electric UPS systems rated 20 to 25 kW
• Support scope: Parts replacement, routine maintenance, and on-site labor by certified technicians

how to install APC by Schneider Electric Advantage Ultra Service Plan - Extended Service - 1 Year - Service 20 To 25kw Ups

Enrolling in the Advantage Ultra Service Plan is straightforward and designed to minimize disruption to your operations. Follow these general steps to activate and benefit from the extended service coverage:

1) Confirm eligibility: Ensure your UPS unit falls within the 20–25 kW range and is eligible for the Advantage Ultra extension. The plan is tailored for APC UPS installations in this capacity class and is ideal for data centers, server rooms, and critical IT environments with heightened uptime demands.

2) Gather device details: Have available the UPS model number, serial number, and any relevant product identifiers (UPC or SKU) to verify compatibility and expedite enrollment. Documentation of your current coverage helps personalize scheduling and avoid gaps in service.

3) Contact an APC-authorized service provider: Reach out to a certified APC partner or distributor who offers the Advantage Ultra Extended Service. They will review your equipment, confirm coverage, and provide a formal quote with enrollment instructions.

4) Schedule installation and maintenance windows: Work with the APC service team to select convenient service windows. On-site visits are arranged to minimize impact on operations, with priority scheduling for high-importance loads or uptime-critical periods.

5) Complete enrollment and onboarding: After enrollment is confirmed, APC technicians will coordinate to perform the initial on-site assessment, confirm current health of the UPS, and plan preventive maintenance tasks covered under the plan. You will receive service records, maintenance reports, and documentation for compliance purposes.

6) Ongoing service execution: During the active warranty period, scheduled maintenance and any required parts replacement are carried out by qualified technicians. Expect proactive health checks, firmware or software updates where applicable, functional tests, and validation of battery health as part of routine service.

7) Renewal considerations: As the 1-year term nears expiration, explore renewal options for continuous protection. APC offers extended coverage plans and scalability options to accommodate growing power demands or new equipment deployments.

Frequently asked questions

• Q: What does the Advantage Ultra Service Plan cover?
  A: The Extended Service plan provides on-site maintenance, parts and labor coverage for 1 year for APC 20–25 kW UPS systems, including preventive maintenance, parts replacement, and on-site support by certified technicians.
• Q: Which equipment is eligible for this plan?
  A: The plan targets APC by Schneider Electric UPS units rated in the 20 to 25 kW range. Eligible devices must be within the plan’s scope and installed in supported locations.
• Q: How does on-site service work?
  A: When service is required, an APC-certified technician is dispatched to your site to perform maintenance, replace approved parts, run tests, and validate UPS performance. Remote support may supplement on-site visits as needed.
• Q: Can I extend the coverage beyond 1 year?
  A: Yes. After the initial term, you can explore renewal options or transition to a different service level to match evolving requirements and load growth.
• Q: How do I enroll or activate the plan?
  A: Enrollment typically involves contacting an APC-authorized service provider, verifying eligibility with model and serial details, and completing the enrollment paperwork. Once activated, you’ll schedule your on-site maintenance visits and receive service documentation.
• Q: Is remote support included?
  A: The core on-site plan emphasizes on-site maintenance and parts & labor. Remote support is available as needed to triage issues and guide on-site technicians, ensuring faster resolution when possible.