Description
Protect your critical power protection systems with a dependable, on-site service plan from APC by Schneider Electric. The On Site Service - 1 Year delivers guaranteed support, rapid response, and comprehensive maintenance to keep your APC UPS and power protection equipment performing at peak efficiency. With 8 x 5 coverage and Next Business Day on-site response, this service plan minimizes downtime and preserves system reliability. It includes both parts and labor, so you receive complete, transparent service without surprise costs. Designed for businesses that depend on uninterrupted power, this 1-year service plan provides peace of mind and confidence in your results by pairing expert APC technicians with a streamlined, easy-to-activate support model.
- Comprehensive 1-year on-site service with 8 x 5 coverage and Next Business Day on-site response ensures rapid action when you need it most. This plan is designed to minimize downtime by bringing certified APC technicians directly to your location to diagnose, repair, or maintain your equipment without delay.
- All-inclusive maintenance, parts, and labor are covered under the plan, so you don’t face hidden repair costs. From routine maintenance to component replacements, you receive the resources required to keep your APC power protection equipment in optimal condition.
- Fast, reliable on-site support helps you resolve issues quickly and efficiently. The on-site team leverages APC’s expertise to address both common and complex problems, reducing operational disruption and safeguarding critical workloads.
- Designed for peace of mind—you gain confidence in your results with a service plan that prioritizes reliability. The On Site Service plan supports your business continuity goals by ensuring your APC systems stay healthy and compliant with lifecycle requirements.
- Simple activation and scheduling—activate the 1-year service quickly and arrange visits around your operations. This plan emphasizes easy coordination, transparent timelines, and predictable service delivery to fit your facility needs.
Technical Details of APC by Schneider Electric On Site Service - 1 Year
- Service type: On-site service for APC equipment and power protection systems.
- Coverage duration: 1 year from the date of activation.
- Response time: Next Business Day on-site response (8 x 5 coverage).
- Hours of support: 8:00 AM – 5:00 PM, Monday through Friday (business hours for standard response).
- Inclusions: Maintenance, parts, and labor provided on-site.
- Scope: Applies to APC by Schneider Electric power protection equipment, including UPS systems and related hardware requiring on-site service.
- Location coverage: On-site support at your facility as defined by the service agreement.
- Manufacturer: APC by Schneider Electric (brand of the service plan).
- Term: 1-year service agreement with renewal options depending on vendor terms.
How to install APC On Site Service
Getting started with the APC On Site Service is straightforward. Follow these steps to activate the plan and schedule your first on-site visit, ensuring your power protection remains uninterrupted.
- Step 1: Purchase or enroll in the APC On Site Service - 1 Year through your preferred retailer or APC partner, and complete any required registration or warranty transfer documentation.
- Step 2: Gather essential information about your equipment, including model numbers, up-to-date serial numbers, and a short description of the issues or maintenance needs. This helps the on-site team prepare before arrival.
- Step 3: Confirm your site details and access instructions. Provide a reliable time window for the on-site visit and designate any required building access or safety protocols to ensure a smooth service call.
- Step 4: Schedule the initial visit with the APC service provider. If multiple locations exist, specify which site requires service and any priority workloads to minimize disruption.
- Step 5: On arrival, the certified APC technician will assess the equipment, perform preventive maintenance or repairs as needed, document actions taken, and provide any recommended follow-up steps or parts replacements.
Frequently asked questions
- What does the APC On Site Service - 1 Year include? It includes on-site maintenance, parts and labor, with 8 x 5 coverage and Next Business Day on-site response for a full year from activation.
- What is the typical response time? The plan guarantees Next Business Day on-site response within the defined service hours, helping you minimize downtime and keep critical systems online.
- Are parts and labor covered? Yes. Both parts and labor are included in the service plan, so you won’t incur surprise repair costs for covered repairs.
- How do I activate or schedule service? Activation is completed through the retailer or APC partner. After activation, you or your administrator can schedule on-site visits by contacting the service provider and providing equipment details and site accessibility information.
- Is this plan suitable for all APC power protection equipment? The plan is designed for APC by Schneider Electric power protection equipment requiring on-site support. If you’re unsure whether your specific device is covered, consult the service documentation or contact the provider for confirmation.
- Can the service be renewed after one year? Renewal options typically exist through the provider, subject to terms and conditions. Check with the vendor at or before expiration for your renewal choice and any updated coverage terms.
Customer reviews
Showing - Of Reviews
