APC by Schneider Electric On-Site Service with Monitoring & Dispatch - Extended Warranty (1 Year)

Protect your critical IT infrastructure with APC by Schneider Electric On-Site Service (Out of Factory Warranty) featuring Monitoring & Dispatch and an extended 1-year warranty. This comprehensive offering is designed to help you make a smart, future-ready investment in your equipment. By combining on-site maintenance, rapid parts and labor coverage, proactive monitoring, and swift technician dispatch, this service minimizes downtime, extends the life of your APC assets, and delivers peace of mind for data centers, server rooms, and enterprise networks. Whether you’re protecting a single UPS unit or a growing IT ecosystem, you’ll gain a predictable service experience that aligns with your uptime goals and budgetary needs.

• On-site maintenance with parts and labor coverage ensures critical components are replaced or repaired by qualified APC technicians without the typical hidden costs. This service minimizes unexpected expenses and reduces the time your systems are offline by delivering timely, professional service at your location. Through scheduled preventive maintenance and targeted repairs, you can maintain peak performance and extend the life of your APC equipment.
• Monitoring & Dispatch provides 24/7 visibility into your protected assets, enabling proactive issue detection and fast response. With continuous telemetry, alarms, and health checks, technicians are dispatched as soon as a fault is identified, reducing mean time to repair (MTTR) and helping you meet stringent service-level objectives. This proactive approach helps you stay ahead of failures that could disrupt critical operations.
• Out-of-factory-warranty coverage bridges the gap after standard warranties expire. The extended 1-year warranty option adds a reliable layer of protection, giving IT teams a clear understanding of long-term maintenance costs and a predictable budget. You’ll benefit from formal warranty terms, documented service levels, and a smoother transition as your equipment evolves or undergoes upgrades.
• NMC (Network Management Card) monitoring is integrated into the service to provide real-time visibility into UPS performance, power quality, and environmental conditions. NMC-enabled monitoring ensures accurate data collection, remote diagnostics, and secure communication with APC support teams. This feature is especially valuable for data centers and facilities that require continuous oversight and rapid notification of anomalies before they impact operations.
• Designed for enterprise environments, this service supports a broad range of APC power protection and cooling assets. It is ideal for data centers, disaster recovery facilities, and IT infrastructure with stringent uptime requirements. The program emphasizes reliability, compliance, and predictable maintenance cycles, helping you optimize asset utilization while reducing the risk of costly downtime and unexpected repairs.

With this offering, you gain a holistic solution that covers the entire lifecycle of your APC equipment—from initial on-site service and preventive maintenance to ongoing monitoring and rapid dispatch. This integrated approach aligns with best practices in data center operations and aligns with industry standards for risk management, uptime, and service accountability. Data-driven insights from monitoring reports can inform future maintenance planning, spare-part strategies, and capacity planning, enabling you to scale confidently as your IT environment grows. In short, APC’s On-Site Service with Monitoring & Dispatch delivers a complete, future-focused support framework that keeps your critical workloads online, secure, and efficient.

Technical Details of APC by Schneider Electric On-Site Service (Out of Factory Warranty) with Monitoring & Dispatch

• UPC/SKU: [Insert UPC or SKU here]
• Warranty: 1 Year Extended Warranty
• Service Type: On-site maintenance with parts & labor coverage
• Monitoring: 24/7 remote monitoring and proactive issue detection
• Dispatch: Rapid technician dispatch aligned with service-level objectives
• Coverage: Out-of-factory-warranty service for APC equipment, including monitoring integration with NMC

how to install APC by Schneider Electric On-Site Service (Out of Factory Warranty) with Monitoring & Dispatch

Getting started with this service is straightforward and designed to fit into your existing IT operations workflow. The process focuses on clarity, rapid deployment, and seamless integration with your APC assets and management tools.

Step 1: Confirm eligibility and scope — Reach out to your APC account representative or preferred service partner to confirm that your equipment qualifies for On-Site Service with Monitoring & Dispatch and the 1-year extended warranty. Prepare details about the protected devices, including model names, serial numbers, UPC or SKU, current warranty status, and any existing monitoring arrangements, such as an NMC integration.

Step 2: Define service window and coverage — Decide on the service window that best suits your operations (business hours, after-hours, or weekend coverage). Establish the level of monitoring you require (basic fault notification versus full telemetry) and confirm whether additional options, such as extended remote support or enhanced parts coverage, should be included in the contract. Clarify travel boundaries and any remote access requirements to ensure smooth on-site work.

Step 3: Prepare your site — Ensure safe access to APC equipment, power availability for testing, and any site-specific safety procedures. If NMC monitoring will be used, verify network connectivity, credentials for secure access, and firewall allowances for monitoring data transmissions. Have serial numbers, asset tags, and equipment diagrams ready for the technician to streamline service execution.

Step 4: Schedule the on-site visit — The service provider will coordinate with your facility managers to set an appointment window. The technician will arrive with the necessary replacement parts and diagnostic tools. Expect a structured service process: on-arrival checks, equipment identification, fault diagnosis, parts replacement if needed, testing, and a final service report with recommendations for ongoing monitoring and maintenance cadence.

Step 5: Activate monitoring and dispatch — After the on-site service, the 24/7 monitoring system will continue to observe your APC equipment and environment. If a fault or abnormal condition is detected, the system triggers automated dispatch and escalation according to your contract terms. You will receive ongoing visibility through service reports, dashboards, and notifications via your APC account portal. The NMC integration helps ensure you have consistent, auditable data for IT governance and capacity planning.

Step 6: Review and renew — At the end of the 1-year extension, review performance metrics, incident history, and return-on-investment. Decide whether to renew, upgrade, or adjust coverage to align with evolving IT infrastructure. The service is designed to be scalable, allowing you to expand protection to additional APC devices as your environment grows while preserving a predictable cost structure.

Frequently asked questions

• Q: What does the On-Site Service with Monitoring & Dispatch cover? A: It provides on-site maintenance with parts and labor coverage, 24/7 monitoring, proactive fault detection, rapid technician dispatch, and an extended 1-year warranty for APC equipment out of factory warranty.
• Q: Is this service suitable for equipment that is no longer under factory warranty? A: Yes. This program specifically targets devices that are out of factory warranty, offering an extended protection plan and ongoing support to maintain uptime.
• Q: Does monitoring require a Network Management Card (NMC)? A: NMC-enabled monitoring is part of the service, enabling real-time visibility, remote diagnostics, and secure data transmission to APC support channels.
• Q: How quickly can technicians respond? A: Dispatch times depend on your location and service level; typical arrangements aim for rapid response within the defined service window, with priority given to mission-critical systems.
• Q: What if parts are needed during an on-site visit? A: Parts are covered under the Parts & Labor component of the service. The technician will replace warranted components and perform tests to verify system readiness before leaving the site.
• Q: Can I extend the warranty beyond one year after this plan? A: Yes. You can discuss renewal or upgrade options to maintain coverage as equipment ages or as your IT environment expands, ensuring continued protection and predictable budgeting.