APC Preventive Maintenance - 2 Hour Service for 60 to 80 kW UPS

APC by Schneider Electric Preventive Maintenance delivers rapid, reliable care for high-capacity UPS systems (60–80 kW), designed to minimize downtime and extend equipment life. This 2-hour service is structured for 8x5 business hours and is executed via a service depot, combining expert technician oversight with cost-efficient maintenance. With proactive health checks, precise testing, and comprehensive documentation, you get a clear picture of your UPS’s reliability and readiness. The service supports critical power protection across data centers, healthcare facilities, manufacturing, and other mission‑critical environments, enabling you to stay compliant with operational standards while avoiding unexpected outages.

• Fast 2-hour maintenance window with 8x5 coverage: This service is timed to reduce disruption, delivering rapid, thorough maintenance within standard business hours and scheduling flexibility to fit your operations.
• Depot-based maintenance for cost efficiency and consistency: Performed at an APC-approved depot, ensuring standardized procedures, tested parts, and one-point accountability for quality and documentation.
• Comprehensive UPS health checks and proactive testing: Includes battery health assessment, inverter and rectifier checks, cooling system verification, voltage and load testing, and firmware compatibility reviews to preempt failures.
• Labor included to lower total ownership costs: Skilled technicians perform all required tasks, with dedicated workmanship time and transparent pricing, so you don’t pay extra for labor beyond the service scope.
• Phone support and expert troubleshooting: Access experienced APC technicians by phone to resolve issues quickly, plus follow-up guidance and a detailed service report you can share with your team.

Technical Details of APC Preventive Maintenance - 2 Hour Service for 60-80 kW UPS

• Service Type: Preventive Maintenance
• UPS Coverage: 60 to 80 kW UPS systems
• Service Window: 8x5 business hours (weekdays)
• Response Time: 2 hours from service initiation to start of maintenance delivery
• Service Location: Depot-based maintenance performed at an APC-authorized service center
• Labor Included: Yes, with detailed labor hours documented in the service report
• What’s Checked: Battery health and string integrity, inverter/rectifier operation, UPS cooling and ventilation, fans, wiring connections, input/output voltage stability, and firmware/monitoring alignment
• Documentation Provided: Comprehensive service report, test results, recommendations, and any corrective actions taken

How to install APC Preventive Maintenance - 2 Hour Service

• Step 1 – Schedule the service: Contact your APC account representative or an authorized Schneider Electric partner to book the 2-hour preventive maintenance window. Provide your UPS model, rated kW, serial numbers, and preferred depot location.
• Step 2 – Prepare the site: Confirm access to the UPS, ensure safe work conditions, and provide any necessary safety clearances. Have current system drawings, battery status, and maintenance history on hand for technicians.
• Step 3 – Verify service scope: Review the planned checks and confirm the 8x5 coverage, depot service format, and inclusion of labor and telephone support. Discuss any site-specific requirements or constraints.
• Step 4 – Service execution: APC-qualified technicians perform the 2-hour preventive maintenance at the depot, conducting all planned inspections, tests, and firmware checks, followed by a results briefing and delivery of the service report.
• Step 5 – Post-service review: Receive the detailed findings, recommended actions, and any spare parts or follow-up steps. Schedule any necessary corrective work if issues are identified during maintenance.

Frequently asked questions

• Q: What exactly is included in APC Preventive Maintenance - 2 Hour Service?
  A: The service provides a 2-hour maintenance window conducted at an APC-approved depot for 60–80 kW UPS systems, including labor, phone support, battery and system health checks, firmware validation, testing, and a comprehensive service report with actionable recommendations.
• Q: How quickly can I expect service to begin after scheduling?
  A: The service offers an estimated 2-hour response window from initiation and is carried out within the 8x5 business hours framework, with the depot performing the actual maintenance.
• Q: Is this service suitable for all 60–80 kW UPS models?
  A: Yes, the preventive maintenance is designed to cover a broad range of APC/Schneider Electric UPS units within the 60–80 kW range, with checks tailored to the specific model and installation.
• Q: Will there be downtime during the maintenance?
  A: Maintenance is scheduled to minimize disruption. The depot-based approach and clearly defined 2-hour window help limit operational downtime, and teams can plan around the maintenance in advance.
• Q: What kind of documentation will I receive after the service?
  A: You’ll receive a detailed service report outlining the tests performed, findings, battery health status, firmware compatibility, any anomalies found, and recommended follow-up actions or replacements if necessary.
• Q: Is ongoing phone support included?
  A: Yes, dedicated phone support is included to help you respond to any issues detected during or after maintenance, ensuring rapid guidance from qualified technicians.