APC by Schneider Electric Warranty/Support - 3-Year Extended On-Site Dispatch Service

Protect your APC infrastructure with a comprehensive extended warranty and proactive support from Schneider Electric. This upgrade delivers robust protection against unexpected repair costs, guarantees rapid on-site responses, and keeps critical equipment operating at peak performance. Built for mission-critical IT environments, the 3-year warranty extension brings enterprise-grade service levels, seamless renewal options, and the confidence that your power protection investments are safeguarded by a trusted global specialist.

With the 3-year Extended Warranty and Warranty-Enabled Dispatch Service, you gain access to a continuum of support that covers not only hardware repairs but also the expertise required to maintain uptime. From 24/7 availability to engineer dispatch and timely parts replacement, this program is designed to minimize disruption, simplify budgeting, and enhance the overall resilience of your data center, server rooms, and IT closets. Whether you’re protecting UPS systems, PDUs, or other APC devices, this upgrade aligns with growing demand for reliable service levels and predictable maintenance costs.

• 24/7 Help Desk with Next-Business-Day On-Site Dispatch – Enjoy around-the-clock access to skilled engineers and a guaranteed next-day on-site visit when on-site service is required, helping you reduce downtime during critical events and maintain continuous operations.
• Comprehensive Parts & Labor Coverage – This warranty upgrade includes both the parts necessary for repair or replacement and the labor to complete the service, shielding you from unexpected repair expenses and enabling faster restoration of services.
• Proactive Maintenance and Preventive Support – Benefit from proactive checks, firmware guidance, and preventative maintenance recommendations that extend equipment life and optimize performance, so you stay ahead of potential failures.
• Seamless Activation and Renewal – Activation is straightforward and designed to align with your existing APC devices. Renewal options are available to grow protection as your environment expands, ensuring uninterrupted coverage over time.
• Trusted Brand with Global Support – Leverage the reliability and expertise of Schneider Electric, a worldwide leader in power protection and IT resilience, delivering consistent service levels across regions and facilities.

Technical Details of APC by Schneider Electric Warranty/Support - 3-Year Extension

• Coverage duration: 3 years of warranty and service from the date of activation, providing long-term protection for eligible APC devices.
• Service levels: 24x7 access to support with 24/7 response capabilities and next-business-day on-site engineer dispatch when on-site service is required.
• What’s included: Remote assistance, on-site maintenance, parts and labor coverage, and engineer dispatch to diagnose and repair device issues on-site.
• Activation and eligibility: Activation through Schneider Electric's system tied to the supported APC device, with no need for invasive hardware installation to enable coverage.
• Geographic availability: Global service coverage where applicable, ensuring consistent support across multiple sites and regions.

How to install APC Warranty Upgrade

• There is no physical installation required for this warranty upgrade. The upgrade is activated through your Schneider Electric account by associating the extended warranty with your APC device’s serial number and model.
• Gather essential information before activation: the device model, serial number, purchase date or proof of purchase, and the retailer or distributor details.
• Log into your Schneider Electric or APC account and navigate to the warranty management section. Select the option to add or upgrade an existing warranty, then attach it to the corresponding device.
• Confirm activation and designate contact information for service coordination. You will receive confirmation of the upgrade and the updated service levels, including response times and dispatch options.
• Maintain documentation for future claims, including your proof of purchase and the device’s serial number, to expedite support and ensure accurate eligibility checks during service requests.

Frequently asked questions

• What does this 3-year warranty upgrade cover? It provides 3 years of coverage with 24/7 support, next-business-day on-site engineer dispatch, remote assistance, and parts and labor for eligible APC devices. It is designed to reduce repair costs and downtime associated with hardware failures.
• Do I need to install anything to activate the upgrade? No physical installation is required. Activation occurs by linking the extended warranty to your device in your Schneider Electric/APC account and providing purchase details.
• How quickly can I expect on-site support? For eligible incidents requiring on-site service, an engineer is dispatched and typically arrives the next business day after the service request is opened, subject to location and service availability.
• Can I renew or extend the warranty beyond 3 years? Yes. The program offers renewal options to extend protection as your infrastructure grows, ensuring continued coverage and service levels.
• Is this warranty available globally? Global availability is offered where Schneider Electric provides service coverage, enabling consistent support across multiple sites and regions.