Audiocodes Advance Hardware Replacement Ahr Service Part Number

AudioCodes Advance Hardware Replacement (AHR) is an enterprise-grade service designed to minimize the impact of hardware outages and keep mission-critical communications flowing. By offering a flexible portfolio of hardware replacement options, AHR speeds recovery, preserves uptime, and maximizes device availability across voice, video, and data workloads. Whether you operate a single-site deployment or a global contact center, AHR delivers scalable coverage, predictable support windows, and streamlined asset management that aligns with your IT and communications requirements. Built on AudioCodes’ engineering excellence, AHR helps reduce downtime through proactive replacement and repair options, ensuring your network stays resilient and your operations continue with minimal disruption. This service pairs swap-out capabilities with advanced diagnostics to detect impending hardware degradation before it impacts users, accelerating recovery and improving service continuity, call quality, voicemail reliability, and session stability.

• Rapid response and MTTR reduction: AHR is designed to minimize outage duration by coordinating fast, field-ready hardware replacement. With prioritized dispatch and streamlined logistics, organizations experience shorter mean time to repair, enabling critical communications to resume quickly and with minimal business impact.
• Field-ready replacement units and streamlined returns: Access verified, ready-to-deploy replacement hardware and a streamlined return-to-service process. This reduces operational disruption during outages and simplifies asset management across the network, helping you maintain steady performance with less downtime.
• Proactive diagnostics and health monitoring: The service leverages proactive health checks to detect impending hardware degradation before it affects users. Early alerts enable proactive replacements, preventing performance degradations in voice, video, and data workloads and preserving call quality and session stability.
• Flexible service levels and scalable coverage: AHR offers tiered response times, warranty windows, and support windows that scale with business priorities. Whether you need rapid, mission-critical coverage or cost-conscious protection for branch offices, you only pay for the level of coverage you require while preserving reliability.
• Comprehensive cross-product family coverage: Designed to support a broad range of AudioCodes devices—from routers and gateways to session border controllers, media gateways, and related accessories—AHR provides unified support under a single service contract with consistent escalation paths and accountability.

Technical Details of Audiocodes Advance Hardware Replacement AHR Service

AHR is engineered to safeguard multiple AudioCodes assets with a holistic approach that simplifies vendor management and accelerates recovery. Core features include organized asset replacement, predictable logistics, and dedicated account management, all geared toward keeping your communications infrastructure resilient and productive.

• Device coverage: Broad support across AudioCodes product families, including routers, gateways, session border controllers (SBCs), media gateways, and associated accessories. This holistic coverage minimizes the complexity of subcontracting multiple vendors.
• Service levels: Tiered response times, parts availability, and defined warranty windows to align with uptime targets and operational budgets. Customers can configure coverage to meet specific reliability requirements without overpaying.
• Logistics and RMA management: End-to-end handling from order validation and RMA processing to shipping coordination and post-replacement validation, ensuring a streamlined and auditable replacement workflow.
• Administration and accountability: Dedicated account management with clear escalation paths, proactive status updates, and a single point of accountability for hardware replacement outcomes across the customer’s AudioCodes estate.
• Return-to-service process: Post-replacement validation and testing to ensure swaps restore service quickly and meet performance standards, supporting consistent call quality and session stability across environments.

How to install Audiocodes Advance Hardware Replacement AHR Service

• 1. Assess needs and select a service level: Review your uptime targets, maintenance windows, and device mix to determine the appropriate AHR tier. Define service expectations, warranty durations, and support hours that match business priorities.
• 2. Initiate the service request: Engage your AudioCodes account manager or authorized partner to start the AHR enrollment. Provide device inventories, serial numbers, locations, and any region-specific requirements to enable rapid onboarding.
• 3. Validate eligibility and confirm logistics: Confirm eligible devices and eligible coverage. The team coordinates RMA processes, replacement lead times, and shipping details to align with your operating hours and geographic footprint.
• 4. Swap and logistics execution: When a hardware fault is detected or an outage occurs, AudioCodes ships a field-ready replacement unit or facilitates depot swap as dictated by the service level. Install the replacement per standard device procedures and return the failed unit under the RMA terms.
• 5. Post-replacement validation and asset management: Verify system functionality, run confirmatory tests for voice, video, and data workloads, and update asset registers. Document outcomes to ensure continued visibility and compliance with service SLAs.

Frequently asked questions

• What is AudioCodes Advance Hardware Replacement (AHR)? AHR is an enterprise-grade service that provides fast, planned, and on-demand hardware replacement for AudioCodes devices. It is designed to minimize downtime, shorten MTTR, and maintain service continuity for voice, video, and data workloads across diverse environments.
• Which devices are covered by AHR? AHR covers a broad range of AudioCodes equipment, including routers, gateways, session border controllers, media gateways, and associated accessories. The service is designed to simplify procurement and support by covering multiple asset types under a single contract.
• How does AHR improve uptime and call quality? By offering field-ready replacements, proactive diagnostics, and a streamlined RMA process, AHR reduces outage duration and accelerates restoration of services. Timely hardware swaps help preserve call quality, voicemail reliability, and session stability even during hardware faults.
• How do I get started with AHR? Begin by engaging your AudioCodes account manager or partner to assess needs and select a service level. You will provide device details and locations, after which the service will be configured, and replacement procedures will be scheduled as needed.
• What are the logistics and administration benefits? AHR includes dedicated account management, clear escalation paths, and streamlined administration—from order validation and RMA processing to logistics and post-replacement validation—reducing complexity and providing a single point of accountability.
• Is AHR available globally? Yes. AHR is designed to scale with global deployments, delivering consistent coverage and support across multiple regions to ensure unified service delivery and predictable performance across the enterprise.