AudioCodes Customer Technical Support - 1 Year - Service

AudioCodes Customer Technical Support is an essential service designed to ensure the seamless operation and maintenance of your AudioCodes products. Our dedicated Global Support team is committed to delivering exceptional support, tailored to meet the diverse needs of our customers and partners. With a focus on reliability and investment protection, our comprehensive support options provide peace of mind, knowing that you have expert assistance available whenever you need it.

• Comprehensive Support Options: Choose between 24x7 or 9x5 remote support to best suit your operational needs, guaranteeing peace of mind and prompt assistance.
• Global Expertise: Access our Global Support team, which offers extensive technical knowledge and a local presence worldwide, ensuring you receive timely and effective assistance.
• Access to Updates: Stay ahead of performance and security challenges with regular software updates and patches for your AudioCodes products.
• Flexible Hardware Replacement: Take advantage of multiple hardware replacement options, including Repair and Return, Advance Hardware Replacement, and our rapid 4-hour Managed Spares service to minimize downtime.
• Dependable Service Duration: Enjoy a full year of dependable service that guarantees consistent performance and reliability for your AudioCodes systems.

Technical Details of Product

• Service Duration: 1 Year
• Support Availability: 24x7 or 9x5 options
• Response Time: 10 Business Day - Repair & Return
• Service Type: Electronic and Physical
• Labor Service Characteristics: Focus on reliability and maximum productivity

How to Install

To take full advantage of the AudioCodes Customer Technical Support service, simply follow these straightforward steps:

• Purchase the AudioCodes Customer Technical Support service for your specific product.
• Upon purchase confirmation, you will receive an activation code and detailed instructions via email.
• Follow the provided instructions to register your service on the AudioCodes support portal.
• Access your chosen support option (24x7 or 9x5) by contacting the support hotline or through the support portal.
• For a quicker resolution during support interactions, keep your software and product information readily available.

Frequently Asked Questions

• What is the duration of the AudioCodes Customer Technical Support service?
  The service duration is one year from the date of purchase.
• What support availability options are provided?
  Customers can choose between 24x7 support or 9x5 support based on their operational needs.
• What are the hardware replacement options available?
  We offer several hardware replacement options, including Repair and Return, Advance Hardware Replacement, and 4-hour Managed Spares service.
• How quickly can I expect a response for hardware repairs?
  The Repair & Return service has a response time of 10 business days.
• Can I upgrade my support service after purchase?
  Yes, you can contact our support team to inquire about upgrading your service package at any time.