AudioCodes Customer Technical Support (ACTS) - 1 Year - Service

AudioCodes Customer Technical Support (ACTS) is an essential service designed for businesses that rely on AudioCodes products. This one-year support plan provides reliable, expert assistance tailored to meet your organizational needs. With a focus on delivering exceptional service, ACTS ensures that your technical queries are addressed promptly while keeping your systems performing optimally. This comprehensive description outlines the key features and benefits of AudioCodes Customer Technical Support, making it an ideal choice for any business seeking dependable technical support.

• 24x7 and 9x5 Remote Support Options: Choose between around-the-clock assistance or 9-to-5 support tailored to your organization's operational hours. This flexibility ensures that you have access to expert help right when you need it.
• Global Team of Experts: AudioCodes boasts a highly trained support team available worldwide. Their extensive knowledge and local presence allow them to resolve complex technical issues efficiently, providing peace of mind to your business.
• Software Updates and Patches: Stay ahead of the game with regular software updates and security patches that keep your systems performing at their best and safeguard against vulnerabilities.
• Flexible Hardware Replacement Options: Enjoy various hardware replacement services, including Repair and Return, Advance Hardware Replacement, and the exclusive 4-hour Managed Spares service, ensuring your organization can quickly recover from hardware failures.
• 1-Year Service Duration: The ACTS plan is built for reliability, providing consistent support and accurate results throughout the entire year, allowing you to focus on your core business activities.

Technical Details of AudioCodes Customer Technical Support (ACTS)

• Service Type: Remote Technical Support
• Service Duration: 1 Year
• Support Availability: 24x7 or 9x5
• Service Sub-Type: Electronic and Physical Labor
• Service Characteristics: Included

How to Install AudioCodes Customer Technical Support (ACTS)

Getting started with AudioCodes Customer Technical Support (ACTS) is a straightforward process:

1. Visit the AudioCodes website and navigate to the Customer Technical Support section.
2. Select your preferred support plan (24x7 or 9x5) based on your organization's needs.
3. Complete the registration form with your organization's details and submit your request.
4. Upon processing your request, you will receive confirmation along with login credentials for accessing the support portal.
5. For any technical assistance, get in touch with the support team through the portal or designated phone lines.

Frequently Asked Questions

• What is included in the AudioCodes Customer Technical Support (ACTS)? The service encompasses remote technical support, access to software updates, hardware replacement options, and expert assistance from a global support team.
• Can I choose between 24x7 and 9x5 support? Yes, during the registration process, you have the option to select the support plan that best suits your organization’s requirements.
• What types of hardware replacement options are available? We provide several options, including Repair and Return, Advance Hardware Replacement, and a rapid 4-hour Managed Spares service to ensure minimal downtime.
• How long is the service duration for ACTS? The AudioCodes Customer Technical Support service is available for a duration of 1 year, ensuring uninterrupted support and assistance.
• How do I contact support if I encounter an issue? You can easily reach the support team through the support portal or the dedicated phone lines provided upon confirmation of your service plan.