AudioCodes Customer Technical Support (ACTS) - 1 Year - Service

Ensure the optimal performance of your AudioCodes products with the AudioCodes Customer Technical Support (ACTS) - 1 Year Service. This comprehensive support plan is meticulously crafted to provide you with the expertise and resources necessary to address any technical challenges you might encounter. With AudioCodes ACTS, enjoy the peace of mind that comes from knowing expert assistance is just a call away, available either 24/7 or during business hours. Maximize the reliability and efficiency of your AudioCodes solutions with our tailored support service.

• 24/7 and 9/5 Remote Support Options: Choose a support plan that meets your business needs, ensuring technical assistance is available when you need it most.
• Global Support Team: Benefit from the expertise of our technical professionals, who are accessible worldwide, offering localized support for every customer.
• Comprehensive Hardware Replacement Options: Enjoy peace of mind with multiple hardware replacement solutions, including Repair and Return, Advance Hardware Replacement, and a 4-hour Managed Spares service.
• Protect Your Investment: Our support service adds significant value by ensuring the reliability and longevity of your AudioCodes products.
• Parts and Labor Service Benefits: Experience improved productivity as our support team efficiently addresses your technical issues, allowing your team to concentrate on core business functions.

Technical Details

The AudioCodes Customer Technical Support (ACTS) - 1 Year Service provides a robust technical support framework designed to deliver immediate assistance and resolution for any technical issues. Key features include:

• Access to software updates and patches for enhanced system performance.
• Flexible support options tailored to your operational hours and business needs.
• Onsite and remote support as required, ensuring timely assistance without compromising efficiency.

How to Install

To enroll in the AudioCodes Customer Technical Support (ACTS) - 1 Year Service:

1. Visit the AudioCodes official website or an authorized partner portal.
2. Select the ACTS service option and add it to your cart.
3. Provide your equipment details and business information as required during the checkout process.
4. Complete your purchase, and you will receive a confirmation email with your support service details.
5. For immediate assistance or to set up your support account, contact our support team using the contact information provided in your confirmation email.

Frequently Asked Questions

1. What does the AudioCodes Customer Technical Support (ACTS) service include?
The ACTS service includes 24/7 or 9/5 remote support, access to software updates, and multiple hardware replacement options to ensure your AudioCodes products remain operational.

2. How do I access support once I purchase the service?
After purchasing the service, you will receive instructions via email on how to access our support portal and contact our support team.

3. Is there an option for on-site support?
Yes, we provide both remote and on-site support options as part of the ACTS service. Please contact our support team for more details on how to arrange on-site assistance.

4. What are the hardware replacement options included in the service?
The service includes Repair and Return, Advance Hardware Replacement, and a 4-hour Managed Spares service to accommodate your urgent hardware needs.

5. Can I customize the support plan according to my business hours?
Yes, you can choose between 24/7 or 9/5 support options based on your specific business requirements.