AudioCodes Customer Technical Support (ACTS) - 1 Year - Service

Experience unparalleled support with AudioCodes Customer Technical Support (ACTS) - 1 Year Service. This comprehensive support package is specifically designed to provide exceptional assistance for all your AudioCodes products. With this service, you'll have access to top-tier technical expertise and responsive customer service whenever you need it. Whether you require support during business hours or around the clock, AudioCodes is dedicated to ensuring the reliability of your systems and protecting your investment.

• 24x7 or 9x5 Remote Support Options: Choose a support schedule that aligns with your operational needs. Our dedicated Global Support team is available 24/7 or during regular business hours to address your issues promptly.
• Expert Technical Assistance: Gain access to a team of highly qualified technical experts who have an in-depth understanding of AudioCodes products. Our skilled professionals are on standby to assist you with troubleshooting and resolving any technical issues you may encounter.
• Comprehensive Hardware Replacement Options: Enjoy peace of mind with our extensive hardware replacement services, including Repair and Return, Advance Hardware Replacement, and a 4-hour Managed Spares service. We focus on minimizing downtime to keep your systems operational.
• Local Presence Worldwide: Benefit from a local support presence across the globe, ensuring timely responses and assistance tailored to your specific region, enhancing the overall support experience.
• Parts & Labor Service Characteristics: Our service covers both parts and labor, providing you with an all-in-one support package that simplifies your technical operations and enhances your productivity.

Technical Details of Product

• Service Duration: 1 Year
• Support Availability: 24x7 or 9x5 options
• Service Types: Remote Technical Support, On-site Service, Electronic and Physical Service
• Hardware Replacement: Repair and Return, Advance Hardware Replacement, 4-hour Managed Spares
• Customer Support: Phone support for rapid response

How to Install

To activate your AudioCodes Customer Technical Support (ACTS) service, simply follow these steps:

1. Purchase the 1 Year ACTS service from our authorized distributor or online store.
2. Upon purchase, you will receive a confirmation email containing your service activation details.
3. Register your AudioCodes products on the AudioCodes support portal using the information from your confirmation email.
4. Once registered, you can access all available support resources and connect with our Global Support team for any assistance you may require.

Frequently Asked Questions

• What types of issues does the AudioCodes Customer Technical Support cover? Our support encompasses a wide array of issues, including product functionality, configuration, troubleshooting, and guidance on software updates and patches.
• Is the support available on weekends and holidays? Yes, with the 24x7 support option, you can reach out to our support team anytime, including weekends and holidays.
• What should I do if I need hardware replacement? Simply contact our support team through the provided phone number or email. They will assist you with the hardware replacement process based on your service plan.
• Can I upgrade my support plan later? Absolutely! You have the flexibility to upgrade your support plan as your business needs change. Contact our customer service for details on how to enhance your service level.
• How do I contact support? You can contact our support team via phone or email. The contact details will be provided in your service confirmation email.