AudioCodes Customer Technical Support (ACTS) - 1 Year - Service

Ensure uninterrupted performance and expert assistance for your AudioCodes products with our AudioCodes Customer Technical Support (ACTS) - 1 Year Service. Designed for businesses seeking peace of mind, this comprehensive support service meets the technical needs of your organization, offering 24x7 or 9x5 remote support options. Our globally recognized support team is dedicated to delivering the highest level of expertise and reliability, empowering your organization to operate efficiently.

• Comprehensive Support Coverage: Enjoy 24x7 or 9x5 remote technical support options tailored to your needs, ensuring that expert assistance is always just a call away, no matter the hour.
• Global Expertise: Gain access to a highly skilled global support team with deep technical knowledge and a local presence, ensuring quick and effective resolutions to your support inquiries.
• Software Updates and Patches: Stay ahead of the curve with access to essential software updates and patches, ensuring your systems remain secure and up-to-date, minimizing potential downtime.
• Flexible Hardware Replacement Options: Choose from various hardware replacement services, including Repair and Return, Advance Hardware Replacement, and our unique 4-hour Managed Spares service, designed to minimize service disruption.
• Peace of Mind: With a 1-year service duration, you can focus on your core business activities while knowing that technical support is available, giving you confidence in your system's performance and reliability.

Technical Details of AudioCodes Customer Technical Support (ACTS)

• Service Duration: 1 Year
• Support Hours: 24x7 or 9x5 options available
• Service Type: Electronic support services
• Hardware Replacement Options: Repair and Return, Advance Hardware Replacement, 4-hour Managed Spares service
• Update Access: Continuous access to software updates and patches

How to Install

Getting started with AudioCodes Customer Technical Support (ACTS) is simple:

1. Purchase the 1 Year Service option through our website or authorized distributor.
2. Upon purchase, you will receive a confirmation email with your service details.
3. Follow the instructions provided in the email to register your service and set up your support account.
4. Reach out to our support team via the contact information provided to commence service and ensure your products are covered.

Enjoy peace of mind knowing your AudioCodes products are supported by a dedicated technical team.

Frequently Asked Questions

• What is included in the AudioCodes Customer Technical Support? The service includes 24x7 or 9x5 remote support, access to software updates, and flexible hardware replacement options.
• How do I contact the support team? You can contact the support team through the contact information provided in your service registration email.
• Can I upgrade my support plan? Yes, you can upgrade your support plan by contacting our customer service team for further assistance.
• What if I need support outside of the designated hours? With the 24x7 support option, you can reach out for assistance at any time without additional charges.
• How quickly can I receive hardware replacements? Our hardware replacement services, including the 4-hour Managed Spares service, ensure that you receive your replacements as quickly as possible to minimize downtime.