AudioCodes Customer Technical Support (ACTS) - 1 Year - Service

The AudioCodes Customer Technical Support (ACTS) - 1 Year Service is an essential investment for businesses looking to maintain operational efficiency and ensure seamless support for their AudioCodes products. This service is specifically designed to provide robust technical assistance, ensuring that your systems are always up-to-date and running smoothly. Whether you require support at all hours or only during standard business times, AudioCodes has a tailored solution to fit your operational needs.

• 24x7 or 9x5 Remote Support Options: Choose the perfect support level for your business needs, ensuring continuous access to technical assistance whenever you need it.
• Global Expertise: Our worldwide support team comprises highly skilled professionals ready to deliver timely and effective assistance, backed by strong local knowledge across various regions.
• Access to Software Updates: Stay current with vital software updates and patches necessary for maintaining the security and performance of your systems.
• Flexible Hardware Replacement Options: Enjoy peace of mind with multiple hardware replacement services, including Repair and Return, Advance Hardware Replacement, and a fast 4-hour Managed Spares service.
• Cost Predictability: With a one-year service duration, manage your technical support costs effectively while ensuring your systems are optimally maintained.

Technical Details of Product

The AudioCodes Customer Technical Support Service offers comprehensive coverage, including:

• Technical support via phone, chat, or email depending on the selected support package.
• Detailed documentation and guides available in our extensive knowledge base.
• Proactive monitoring of your AudioCodes systems to identify potential issues before they escalate.
• Service Level Agreements (SLAs) to guarantee timely response times and resolution targets.
• Support for all AudioCodes products within the scope of your selected services.

How to Install

To take advantage of the AudioCodes Customer Technical Support (ACTS) Service, follow these simple steps:

1. Purchase the AudioCodes ACTS service through your preferred vendor or directly from AudioCodes.
2. Upon purchase, you will receive a confirmation email containing your service details and instructions for account setup.
3. Register your AudioCodes product using the provided service ID on the AudioCodes support portal.
4. Utilize the support portal to log support tickets, download updates, and access comprehensive documentation.
5. If you encounter any issues during the setup process, please contact our support team using the contact information provided in your confirmation email.

Frequently Asked Questions

• What is the difference between 24x7 and 9x5 support?

  24x7 support provides continuous access to technical assistance, whereas 9x5 support is available only during standard business hours. Choose based on your operational needs.

• What types of hardware replacement options are available?

  We offer various options including Repair and Return, Advance Hardware Replacement, and a Managed Spares service to minimize downtime and ensure quick replacements.

• How can I access software updates?

  Software updates can be accessed through the AudioCodes support portal, where you will find the latest patches and updates for your products.

• Is training provided as part of the support service?

  While the AudioCodes ACTS does not include training, we provide extensive documentation and resources to help you understand and navigate your products effectively.

• Can I renew my support service once it expires?

  Yes, you can renew your AudioCodes Customer Technical Support service before or after it expires. We recommend renewing it in advance to avoid any interruptions in support.