AudioCodes Customer Technical Support (ACTS) - 1 Year - Service

Experience unparalleled technical assistance with the AudioCodes Customer Technical Support (ACTS) - 1 Year Service. This comprehensive support service ensures that you have access to expert assistance whenever you need it, allowing you to focus on your business while we handle the technical challenges. AudioCodes is dedicated to providing its customers and partners with the most qualified and robust support options tailored to meet diverse needs.

• 24x7 and 9x5 Remote Support Options: Choose the support level that fits your business requirements. Our dedicated team is available around the clock or during business hours for immediate assistance, ensuring you are never left in the dark during critical times.
• Global Support Team Expertise: Gain access to a team of highly trained professionals who possess extensive technical knowledge and are strategically located worldwide. This allows for quick resolutions to any issues you may encounter, enhancing operational efficiency.
• Access to Software Updates and Patches: Stay ahead of potential issues with our timely software updates and patches, which enhance security and performance for your AudioCodes products. This proactive approach helps in maintaining continuity and safeguarding your systems.
• Flexible Hardware Replacement Options: Choose from various hardware replacement services including Repair and Return, Advance Hardware Replacement, and our 4-hour Managed Spares service. This ensures that your operations remain uninterrupted, giving you peace of mind.
• One Year of Reliable Support: Enjoy peace of mind with a full year of dependable service, designed to resolve technical issues efficiently and effectively, ensuring that your focus remains on your core business activities.

Technical Details of AudioCodes Customer Technical Support (ACTS)

The ACTS service provides a robust support framework that encompasses both electronic and physical service options. It is built to enhance usability and boost operational efficiency, ensuring that you can rely on our team for timely assistance with any technical issues that may arise. With a commitment to quality and customer satisfaction, AudioCodes’ ACTS remains a vital resource for businesses aiming for uninterrupted service delivery.

How to Install Your Support Service

Activating your AudioCodes Customer Technical Support service is straightforward. Simply follow these steps:

1. Purchase the AudioCodes Customer Technical Support (ACTS) - 1 Year Service package.
2. You will receive a confirmation email with all the necessary details for access.
3. Follow the instructions provided in the email to activate your support service.
4. If you encounter any issues, do not hesitate to contact our support team for assistance.

Frequently Asked Questions

1. What does the AudioCodes Customer Technical Support service include?
The service includes 24x7 or 9x5 remote support, access to software updates, hardware replacement options, and a dedicated global support team.

2. How can I access the support team?
You can reach out to our support team via the contact information provided in your confirmation email or through our customer portal.

3. What are the hardware replacement options available?
We offer Repair and Return, Advance Hardware Replacement, and a 4-hour Managed Spares service to suit your operational needs.

4. Is there a limit to the number of support requests I can make?
No, there is no limit to the number of support requests you can make during your service period. Our team is here to help you whenever you need it.

5. How long does it take to resolve a support issue?
The resolution time can vary depending on the complexity of the issue. However, our goal is to provide timely and effective solutions for all your technical challenges.