Description
Experience unparalleled technical support with the AudioCodes Customer Technical Support (ACTS) - Extended Service. This comprehensive 1-Year service is specifically designed to provide extensive assistance for all AudioCodes products, ensuring that your business operations run smoothly without any interruptions. Whether you choose the 24x7 or 9x5 remote support option, you will have access to a dedicated Global Support team that is fully equipped with the expertise and resources necessary to tackle any technical challenge you may encounter. Enjoy peace of mind knowing that AudioCodes has your back with reliable service and timely resolutions.
- Comprehensive Support: Our ACTS service delivers round-the-clock support options, including 24x7 or 9x5 coverage, to cater to your business needs and ensure uninterrupted service.
- Global Expertise: Benefit from the extensive knowledge and experience of our global support team, who are always ready to assist you with technical issues from anywhere in the world.
- Timely Software Updates: Gain access to critical software updates and patches, ensuring that your AudioCodes products are always running at peak performance.
- Flexible Hardware Replacement Options: Choose from a range of hardware replacement services, including Repair and Return, Advance Hardware Replacement, and a 4-hour Managed Spares service, tailored to your operational needs.
- Rapid Repair Service: Enjoy a 30-day repair service response time, allowing you to quickly resolve any issues and maintain productivity within your organization.
Technical Details of Product
- Service Duration: 1 Year
- Support Options: 24x7 or 9x5 Remote Support
- Response Time: 30 Day Repair Service
- Hardware Replacement: Repair and Return, Advance Hardware Replacement, 4-hour Managed Spares
- Global Presence: Local technical support available worldwide
- Software Access: Regular updates and patches included
How to Install
- Purchase the AudioCodes Customer Technical Support (ACTS) - Extended Service for your specific AudioCodes products.
- After purchase, you will receive confirmation with instructions to activate your service.
- Follow the provided instructions to register your devices and set up your preferred support option.
- Ensure that your team is aware of the support coverage hours and how to reach the Global Support team for assistance.
Frequently Asked Questions
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Q: What is included in the ACTS service?
A: The ACTS service includes 24x7 or 9x5 remote support, access to software updates, and various hardware replacement options. -
Q: Can I choose between different support coverage options?
A: Yes, you can choose between 24x7 support or a 9x5 support schedule based on your business needs. -
Q: What is the response time for hardware repairs?
A: We offer a 30-day repair service response time to ensure your issues are addressed promptly. -
Q: How do I access software updates?
A: You will receive notifications and access instructions upon purchasing the ACTS service, allowing you to stay up to date with the latest software. -
Q: What should I do if I experience technical issues?
A: Contact our Global Support team through the designated support channels provided after your service activation for immediate assistance.
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