AudioCodes Customer Technical Support Advance - Extended Service - 1 Year

Protect your AudioCodes investment with a comprehensive 1-year extended customer technical support program that keeps your communications infrastructure running at peak performance. This service delivers accelerated access to AudioCodes engineering expertise, Depot-based exchanges, and reliable parts replacement, all designed to minimize downtime, maximize uptime, and enhance the value of your UC and IP telephony deployments. Whether you’re deploying Voice over IP, collaboration, or enterprise telephony solutions, this Extended Service adds a layer of assurance that your systems stay current, secure, and supported through the entire 12-month coverage period.

• 1-Year extended coverage for AudioCodes customer technical support that prioritizes access to expert engineers, rapid issue resolution, and proactive guidance to optimize your network’s performance. This protection is built to align with business SLAs, reduce repair times, and help IT teams meet uptime guarantees for critical communications services across locations and endpoints.
• Service Depot with exchange options designed to minimize downtime by routing fault remediation through centralized service centers. Instead of waiting for on-site visits, you receive timely exchanges and repaired units, enabling faster restoration of service and continuity for voice, data, and collaboration workloads. This model supports predictable maintenance rhythms and reduces operational disruption.
• Parts replacement included to preserve system performance and compatibility. When components fail or degrade, genuine AudioCodes parts are swapped to maintain the integrity of your hardware and software integration, protecting both performance and security posture across the lifecycle of your platform.
• Enhanced reliability and total cost of ownership through a structured support framework that balances cost predictability with high-value service delivery. With defined service levels, escalation paths, and consolidated vendor support, your organization gains a clear, affordable path to keep your AudioCodes solutions up-to-date and resilient against evolving network demands.
• Hassle-free support experience that unifies hardware, software, and engineering expertise under one program. Expect streamlined enrollment, transparent billing, and straightforward claim processes, so your team can focus on core business priorities while receiving dependable assistance when you need it most.

Technical Details of AudioCodes Customer Technical Support Advance - Extended Service - 1 Year

Note: The specific specifications for this service are not included in the provided product description. For complete technical details, consult AudioCodes documentation or the Synnex product listing using the UPC or SKU as reference. This program is designed to complement AudioCodes hardware and software deployments by delivering prioritized technical support, depot-based exchanges, and parts replacement within a 12-month window, with the aim of maximizing uptime and safeguarding the value of your investment.

How to install AudioCodes Customer Technical Support Advance - Extended Service - 1 Year

• Step 1 — Verify eligibility: Confirm that the AudioCodes devices, software licenses, and configurations are within scope for the Extended Service. Gather purchase documents, serial numbers, and the applicable UPC/SKU to streamline activation and avoid delays during enrollment.
• Step 2 — Initiate enrollment: Contact your AudioCodes account representative or the official support portal to initiate the activation of the 1-year extended service. Provide the necessary identifiers, including proof of purchase and device inventory, to ensure accurate coverage mapping across your network.
• Step 3 — Define service levels: Review and confirm the target response times, escalation procedures, and depot/exchange options that align with your organization’s ITIL processes, security policies, and business continuity plans. Clear alignment helps ensure predictable service delivery and budgeting.
• Step 4 — Activate and onboard devices: After enrollment, activate the service on your AudioCodes devices and document the service metadata in your asset management system. This includes noting the start date, coverage period, and any special instructions for depot or exchange workflows.
• Step 5 — Depot or exchange requests: In the event of a fault, submit a depot or exchange request as per the agreed process. Ship the affected unit to the designated service depot if required, or authorize an exchange according to the service level. Track the status of the repair or replacement and verify receipt.
• Step 6 — Post-activation verification: Once the replacement or repaired unit is returned, verify that the unit boots correctly, that configurations and licenses remain intact, and that monitoring systems reflect the updated asset status. Confirm that service tickets are closed and that your monitoring alarms reflect healthy operation.

Frequently asked questions

• Q: What does AudioCodes Customer Technical Support Advance - Extended Service cover?

  A: It covers 1-year extended customer technical support with access to AudioCodes engineering expertise, depot-based exchange options, and parts replacement to protect uptime and performance for AudioCodes solutions.

• Q: How long does the coverage last?

  A: The coverage extends for 12 months from the date of activation or purchase, depending on the terms of your agreement, providing a defined window of support for your AudioCodes infrastructure.

• Q: What is a service depot and exchange?

  A: A service depot is a centralized repair or replacement facility where faulty components or units can be exchanged or serviced. An exchange means you receive a replacement unit to quickly restore service, reducing downtime and improving reliability.

• Q: Are parts included in the service?

  A: Yes. The program includes parts replacement with genuine AudioCodes components to preserve performance, compatibility, and security throughout the device’s lifecycle.

• Q: How do I activate this extended service?

  A: Activation typically requires proof of purchase, serial numbers or SKU/UPC, and confirmation of eligible devices. Contact your AudioCodes account representative or support portal to enroll, select service levels, and receive activation details.

• Q: Can the service be used across multiple locations?

  A: Yes. The extended service is designed to support deployments across campuses, branch offices, data centers, or distributed environments, helping maintain consistent uptime and support coverage wherever AudioCodes solutions are deployed.