AudioCodes Customer Technical Support - Extended Service - 1 Year - Service

Introducing the AudioCodes Customer Technical Support - Extended Service - 1 Year - Service, your ultimate solution for uninterrupted productivity and peace of mind. This extended service is designed to protect your investment and enhance the reliability of your AudioCodes equipment, ensuring that you receive the support you need, whenever you need it. With 24/7 access and a commitment to exceptional service, this offering is perfect for businesses looking to maintain seamless operations.

• 24/7 Technical Support: Enjoy round-the-clock access to expert technical support, ensuring that any issues are promptly addressed, minimizing downtime and maximizing productivity.
• Parts Replacement Service: Rest easy with the confidence that parts will be replaced swiftly, allowing your equipment to operate at peak efficiency without unnecessary delays.
• Carry-in Service Location: Benefit from a reliable carry-in service location that facilitates quick repairs and maintenance, optimizing your equipment’s performance and lifespan.
• Comprehensive Parts and Labor Coverage: With full parts and labor service characteristics, experience faster task completion, which translates to improved overall productivity for your organization.
• Quick Repair Response Time: With a guaranteed 30-day repair service response time, your equipment will be up and running in no time, ensuring continuity and reliability in your operations.

Technical Details of the Product

• Service Type: Extended Service
• Duration: 1 Year
• Support Hours: 24 x 7
• Repair Service Response Time: 30 Days
• Service Location: Carry-in
• Includes: Parts and Labor

How to Install

Installing your AudioCodes Customer Technical Support - Extended Service is a straightforward process:

1. Purchase the extended service plan through your authorized AudioCodes distributor or directly from the AudioCodes website.
2. Once your purchase is confirmed, you will receive a service confirmation and warranty details via email.
3. For any technical issue or maintenance request, gather the necessary details about your equipment and reach out to the 24/7 technical support team via phone or email.
4. If the problem requires physical maintenance, you will be instructed to carry your equipment to the designated service location.
5. Upon completion of the repairs, your equipment will be returned to you in optimal working condition, ready to support your business needs.

Frequently Asked Questions

1. What does the AudioCodes Customer Technical Support - Extended Service cover?
   This service covers all technical support inquiries, parts replacement, and labor needed to maintain your AudioCodes equipment for a duration of one year.
2. How do I access 24/7 support?
   You can access the 24/7 support by calling the dedicated support line or sending an email to the support team provided in your service confirmation email.
3. What is the average repair time for my equipment?
   Our service includes a 30-day repair service response time, ensuring your equipment is serviced and returned as quickly as possible.
4. Is there a warranty for the parts replaced?
   Yes, all parts replaced under this service come with a warranty covering defects and ensuring quality performance.
5. How do I know if I need technical support?
   If you encounter any operational issues or require assistance with your AudioCodes equipment, it’s advisable to reach out to our technical support team for guidance.