AudioCodes Customer Technical Support - Extended Service - 1 Year - Service

Ensure that your AudioCodes products are always performing at their best with the AudioCodes Customer Technical Support - Extended Service - 1 Year - Service. This all-encompassing support package is tailored to provide essential assistance, helping you to navigate and resolve any technical challenges that may arise. With a steadfast commitment to delivering superior service quality, you can rest assured that any technical issues will be addressed quickly and effectively.

• 24/7 Availability: Enjoy the peace of mind that comes with around-the-clock access to technical support. No matter when an issue arises, assistance is always just a call or click away.
• 30-Day Repair Service: Benefit from fast turnaround times with a guaranteed 30-day repair service response. This ensures minimal downtime, allowing you to return to business operations promptly.
• Carry-in Service: Take advantage of the convenient carry-in service that simplifies the repair process. Bring your equipment to the designated location for quick and efficient service without the hassle.
• Parts Replacement Service: Enjoy a reliable parts replacement service that helps keep your operations running smoothly, reducing disruptions to your workflow.
• Comprehensive Maintenance: Receive a full suite of maintenance services that cover both parts and labor, optimizing system performance while helping to minimize inventory costs.

Technical Details of Product

• Service Duration: 1 Year
• Service Coverage: 24/7 Technical Support
• Repair Service Response Time: 30 Days
• Service Type: Carry-in Service
• Maintenance Coverage: Parts & Labor

How to Install

To take advantage of the AudioCodes Customer Technical Support - Extended Service, follow these straightforward steps:

1. Purchase the Extended Service package through your preferred vendor or directly from AudioCodes.
2. Upon receiving the confirmation, register your product on the AudioCodes support portal.
3. Familiarize yourself with the available support resources and documentation provided online.
4. In case of any issues, reach out to the 24/7 technical support team via phone or email for immediate assistance.
5. If a repair is required, utilize the carry-in service option to bring your equipment to the designated location.

Frequently Asked Questions

• What does the AudioCodes Customer Technical Support package include? The package includes 24/7 technical support, a 30-day repair service response, parts replacement, and a carry-in service option for ease of access.
• How long is the service duration? The service duration is one year, ensuring you have reliable support throughout this period.
• Is there a warranty on parts replaced? Yes, all replaced parts come with a warranty to ensure quality and reliability.
• Can I contact support outside of normal business hours? Absolutely! The AudioCodes Customer Technical Support is available 24/7 for your convenience.
• What should I do if I need a repair? You can take advantage of the carry-in service by bringing your equipment to the specified service location for repair.